Gem Help Center

Configure users, permissions, and your team’s recruiting workspace

Connect tools to streamline hiring workflows

Enabling a third party integration with Gem (Internal) Gem API overview Slack integration YC Work at a Startup + Gem integration setup guide What does Gem integrate with? | Integrations library

Gem Scheduling

Automate interview scheduling and reduce time-to-hire

Gem Scheduling: Importing Microsoft 365 users as interviewers Gem Scheduling: Unschedulable interviews in Greenhouse [DRAFT] How do I configure a job for availability requests?GoodTime Meet integration Gem Scheduling: Customize company branding Gem Scheduling: Access permissions Gem Scheduling: Place holds on interviewers' calendars Gem Scheduling: Hiring meetings Gem Scheduling: Greenhouse subdomains Gem Scheduling: Initial setup Gem Scheduling: Configure a Greenhouse API key Gem Scheduling: Zoom conflicts Gem Scheduling: Configure a job for scheduling Gem Scheduling overview videos Gem Scheduling: Connect a CoderPad account Gem Scheduling: Supported ATSes Gem Scheduling: The Gem Scheduling Chrome extension Gem Scheduling: Supported live coding tools Calendly integration Gem Scheduling: The Scheduling Queue Gem Scheduling: Set up Zoom for video conferencing Gem Scheduling: Connect a HackerRank account Gem Scheduling: Set up a scheduling calendar in Google Workspace [DRAFT] How do I schedule custom interviews not found in my ATS?Gem Scheduling: Training programs Gem Scheduling: Connect a Lever account Gem Scheduling: Set up Microsoft Teams for video conferencing Gem Scheduling: Superdays Gem Scheduling: Email templates Top-of-funnel self-scheduling in Gem Gem Scheduling: Supported video conferencing tools Gem Scheduling: Solve the Google Workspace "Error 400: admin_policy_enforced"[DRAFT] What is the Interview Templates page?Gem Scheduling: Zoom Meeting hosts Gem Scheduling: Set up a scheduling calendar in Outlook Gem Scheduling: Available tokens Self-scheduling in Gem guide Gem Scheduling: Managing eligibilities and tags Calendly integration: V1 API key deprecation Gem Scheduling: Interviewer seats and interviewer pools Gem Scheduling: Required permissions for Google Workspace Gem Scheduling: Connect a Slack account Gem Scheduling: The self-scheduling workflow Gem Scheduling: Supported calendar tools Gem Scheduling: Required permissions for Microsoft 365 Gem Scheduling: The request availability workflow Gem Scheduling: Add ‘ignore’ keywords Gem Scheduling: Microsoft 365 admin consent Gem Scheduling: Set up Google Meet for video conferencing Gem Scheduling: Training pools Gem Scheduling: Interview templates Gem Scheduling: Manage interviewers Get started with Gem Scheduling Gem Scheduling: Self-scheduling links not showing full availability (Internal) Gem Scheduling: Overview (Internal) Calendly integration

Talent Compass

Turn recruiting data into strategic insights and action

Talent Compass: Set up custom Greenhouse demographic data surveys for dashboards and Pipeline Analytics Automated daily data exports Filters Custom groupings Your custom field tokens Dashboards: Overview and creation Industry benchmarks Talent Pipeline: Overview The Pipeline Analytics dashboard Capacity Planner: Hiring and recruiter tables Greenhouse stage transition rules DEI race/ethnicity in Gem Talent Pipeline: Status and SLA indicators DEI gender in Gem Forecasting and planning with Pipeline Analytics Talent Pipeline: Active vs. consolidated views Similar prospects CRM overview Pipeline Analytics overview guide Talent Pipeline: Weekly email export Gem Forms: Create and embed forms Automated report sharing Resume book upload Passthrough rates Gem data export format/schema Pipeline Analytics filters - SmartRecruiters Adding candidates from Greenhouse into Gem Forecasting and planning Dashboard library Importing candidates into a Gem job via CSV Dashboards: Job requisition and interview data (Greenhouse)Stacked bar charts Stage outcomes Gem jobs user oerview Pipeline Analytics: Stage mapping Drag and drop to add a person to Gem Pipeline Analytics: Stages Deleting or removing prospects Dashboard widgets Source channel ROI calculator Pipeline Analytics - Lever Pipeline Analytics: Overview Capacity Planner: Insights and charts Attribution In Pipeline Analytics Getting started with Capacity Planner Merging duplicate Gem profiles Dashboard reference lines for time-series widgets Funnel view vs. Activity view Prospect scorecards Saving and sharing reports When does the week begin for stats?Data Refresh Getting started with Talent Compass Data Refresh Dashboards overview (Internal) How is time in stage calculated?(Internal) Capacity Planner overview (Internal) Pipeline Analytics filter guide (Internal) Data refresh overview (Internal) Talent Compass: Definitions and terminology (Internal) Dashboard library (Internal) Gem jobs: Talent Compass (Internal) Dashboards overview (Internal) Parent/child requisitions overview (Internal) Dashboards presentation view (Internal) Differences in Pipeline Analytics vs. the ‘Current Pipeline’ dashboard widget (Internal) Pipeline Analytics overview (Internal) Dashboard reference lines for time-series widgets (Internal) Pipeline Analytics debugging (Internal) Parent/child application linking in Talent Compass

Talent Marketing

Build your employer brand and engage talent proactively

Verifying DNS records for Gem campaigns Talent Marketing: How to build and design a landing page on Gem Talent Marketing: How to build a talent community Gem Pages Campaigns: Create branded emails Talent Marketing: Events module (Internal) Talent Pipeline overview (Internal) Gem Pages (Internal) Branded campaigns: Collaboration and privacy overview (Internal) Career sites (Internal) Branded campaigns overview (Internal) Events module (Internal) Branded campaigns: Onboarding checklist Gem + Splash integration

People

Organize projects, candidate pools, and hiring workflows in one place

Prospect Search: Saved search automations Create talent pools with Prospect Search Prospect Search: Filters guide Creating a Project in Gem Projects overview Uploading CSVs to Gem Sharing and collaborating with Gem Uploading CSVs to Gem projects Organize Projects with Project fields How to create a Project in Gem Project fields best practices Hiring Manager guide Handing off work in Gem Reviews Cross-domain Project sharing Talent pools best practices Transferring candidates between Gem projects Using Prospect Search for ATS rediscovery Gem Talent Community ATS candidate rediscovery (ATS search)Configuring default Sequences for a Project Prospect Search: Overview guide Getting started with Gem Projects: Overview and dashboard Application Review Custom fields in Gem: Organizing candidates and projects Prospect Search: "Likely to Move" saved search filter Creating and organizing team-wide talent pools in Gem: Best practices Shared Projects Using Prospect Search for sourcing rediscovery Google Calendar events in Gem Activity feeds Sharing a Gem Project Prospect Search overview (Internal) 525 Market Street | SF office WiFi (Internal) Application Review: Custom QA filter FAQ (Internal) Cross-team Project sharing (Internal) Application Review: Overview (Internal) DEI questions (Internal) Folders (Internal) Projects: Overview (Internal) ATS candidate rediscovery (ATS search) overview (Internal) Application Review: Branded no-reply (Internal) Data import Prospect Search: Filters

Outreach

Engage candidates with personalized messages

Email permissions within Gem (Microsoft Outlook 365)Outreach Stats overview guide [DRAFT] Gem AI sourcing: Intake Getting started with Gem Sequences: Overview and dashboard Editing Sequences Call forwarding: Receive candidate phone calls from your Gem phone number Is Javascript running?Gem Chrome extension: Supported websites Sourcing and messaging prospects using Gem: Best practices Day of week token not populating Advanced features in Gem Sending email on behalf of (SOBO)Gmail: How many recipients can I send email Sequences to at one time?Outreach content best practices How do I manually log touchpoints in Gem?Automatic reply status tracking Configuring consent for Gem in Microsoft Office 365 Adding candidates to Gem from the Chrome extension Using the Gem Chrome extension in Gmail Sending InMail Sequences in Gem Holiday settings for Sequences Editing Sequences in Gem How to send Sequences as someone else Adding manual stages (“To-dos”) to your Sequences Click tracking No emails found Reduced-permission email integration Sequence not showing up in the Gem Chrome extension Using custom tokens for personalized outreach Unsubscribe links Attaching Gem Sequences to ATS jobs Gem messages Maximizing Gem AI sourcing: Leveraging Gem AI sourcing agents for top results Using the Gem Chrome extension in Gmail guide Nurture Sequences One-off messages What happens when an email Sequence to a candidate bounces?Custom tokens Text message (SMS) sequences Email account API limit error Gem AI sourcing: Review talent profiles InMail activity tracking Allowing third-party cookies Gmail aliases How do I add a Candidate to a second Sequence in Gem?Adding a candidate to Gem without a LinkedIn profile Installing the Gem Chrome extension LinkedIn PDF resumes not downloading on public profiles Sequencing best practices Integrating Rapportive with Gem Disabling the Gem Chrome extension in Gmail Tracking interested response rate Blank candidate token fallbacks Sending emails on behalf of (SOBO) guide Adding a Candidate to Gem from sourcing sites Account linking for agencies Email permissions within Gem (Gmail)Creating outreach Sequences in Gem Sourcing getting started guide Candidate profiles Using different senders per stage Sending email Sequences in Gem The Gem Chrome extension: Overview and installation Outreach stats overview Creating Sequences Sharing Sequences Sourcing with Gem on Indeed Outlook aliases Gem AI sourcing: Filters best practices Personalization best practices Reinstalling the Gem Chrome extension Open tracking Candidate profile Sending email Sequences in Gem guide Content Stats overview Send on-behalf-of using multiple accounts (for agencies)Gmail signatures AI sourcing best practices: Troubleshooting too few or too many profiles Rules of engagement in Gem Premium email finding: Automatically send Sequence when email is returned Email deliverability best practices Domain and email address changes Get started with AI sourcing (Internal) Process for setting up teams using an on-premise exchange server: Nylas (Internal) Sequences: Linking Gem Sequence activity for an ATS job (Internal) Outreach Stats: In dashboards (Internal) Content Stats: Overview (Internal) Sequence replies: Using Gem AI to automatically set “Interested” reply status (Internal) Outreach Stats: Odds and ends (Internal) Sequences: Premium email finding auto-send when email is returned (Internal) Sequences: Auto-sequence upon form submission (Internal) Send on behalf of (SOBO): Overview (Internal) Setting and updating a team's domain mail agent (Internal) Outreach Stats: DEI race/ethnicity breakdowns (Internal) Sequences: GoodTime Meet integration (Internal) Gem extension sourcing site overview matrix (Internal) Sequences: Call forwarding overview (Internal) Outreach Stats: Overview (Internal) Allowlisting Chrome extension permissions (Microsoft 365)(Internal) Outreach Stats: Improvements (Internal) Sequence bounces (Internal) Email reply tracking bugs (Internal) Email reply tracking: Overview (Internal) Sequences: InMail reply tracking (Internal) Permissions requested by the Gem Chrome extension (Internal) Sequences: SMS launch overview (Internal) AI sourcing: Overview (Internal) Gem extension: Overview (Internal) Gem <> Microsoft Graph API permissions (Internal) Sequences: Manual stages (Internal) AI sourcing: How to write filters Sequences overview AI scoring criteria best practices Gem AI features overview Gem AI legal, privacy and compliance FAQs AI match scores Gem AI rediscovery: Overview and getting started (Internal) WhatsApp Business integration (Internal) Gem email permissions: Overview (Internal) Sequences: Overview WhatsApp Business integration: Setup WhatsApp messages

Gem ATS

Streamline applications to offers with Gem’s unified ATS