Gem Help Center

Configure users, permissions, and your team’s recruiting workspace

Gem Individual FAQsSAML Configurations in GemI love Gem, how can I spread the word?Customizing Your Gem Home PageManaging Team MembersTechnical RequirementsData Retention PolicyAdding a New UserGem Custom FieldsGem PricingOffboarding Gem UsersGem Access Types & PermissionsGem Standard FAQDo Not Contact Company ListWelcome to Gem’s All-in-One recruiting platform!Staffing Plan: Customer FAQClearing Your CacheWhat browsers does Gem support?Is Gem available on mobile devices?Navigating your Gem home pageAdmin's Getting Started Guide(Internal) Profile Page & Activity Feed(Internal) License & User Management Options(Internal) SAML Identity Authentication(Internal) General Interface FAQ(Internal) Domain & Email Address Changes(Internal) Gem Custom Fields(Internal) Gem Domains

Integrations

Connect tools to streamline hiring workflows

Enabling a Third Party Integration with Gem(Internal) Gem API OverviewSlack IntegrationYC Work at a Startup + Gem integration setup guideWhat does Gem integrate with? | Integrations Library

Gem Scheduling

Automate interview scheduling and reduce time-to-hire

Gem Scheduling: Importing Microsoft 365 users as interviewersGem Scheduling: Unschedulable interviews in Greenhouse[DRAFT] How do I configure a job for availability requests?GoodTime Meet IntegrationGem Scheduling: Customize company brandingGem Scheduling: Access permissionsGem Scheduling: Place holds on interviewers' calendarsGem Scheduling: Hiring meetingsGem Scheduling: Greenhouse subdomainsGem Scheduling: Initial setupGem Scheduling: Configure a Greenhouse API keyGem Scheduling: Zoom conflictsGem Scheduling: Configure a job for schedulingGem Scheduling Training VideoGem Scheduling: Connect a CoderPad accountGem Scheduling: Supported ATSesWhat are advanced settings?Gem Scheduling: The Gem Scheduling Chrome extensionGem Scheduling: Supported live coding toolsZoom IntegrationCalendly IntegrationGem Scheduling: The Scheduling QueueGem Scheduling: Set up Zoom for video conferencingGem Scheduling: Connect a HackerRank accountGem Scheduling: Set up a Scheduling Calendar in Google Workspace[DRAFT] How do I schedule custom interviews not found in my ATS?Gem Scheduling: Training programsGem Scheduling: Connect a Lever accountGem Scheduling: Set up Microsoft Teams for video conferencingGem Scheduling: SuperdaysGem Scheduling: Email templatesTop-of-funnel self-scheduling in GemGem Scheduling: Supported video conferencing toolsGem Scheduling: Solve the Google Workspace "Error 400: admin_policy_enforced"[DRAFT] What is the Interview Templates page?Gem Scheduling: Zoom Meeting hostsGem Scheduling: Set up a Scheduling Calendar in OutlookGem Scheduling: Available tokensSelf-Scheduling in Gem guideGem Scheduling: Managing eligibilities and tagsCalendly Integration: V1 API Key DeprecationGem Scheduling: Interviewer Seats and Interviewer PoolsGem Scheduling: Required permissions for Google WorkspaceGem Scheduling: Connect a Slack accountGem Scheduling: The self-scheduling workflowGem Scheduling: Supported calendar toolsGem Scheduling: Required permissions for Microsoft 365Gem Scheduling: The request availability workflowGem Scheduling: Add ‘ignore’ keywordsGem Scheduling: Microsoft 365 admin consentGem Scheduling: Set up Google Meet for video conferencingGem Scheduling: Training poolsGem Scheduling: Interview templatesGem Scheduling: Manage interviewersGet started with Gem SchedulingGem Scheduling: Self-scheduling links not showing full availability(Internal) Gem Scheduling: Overview(Internal) Calendly Integration

Talent Compass

Turn recruiting data into strategic insights and action

Talent Compass: Set Up Custom Greenhouse Demographic Data Surveys for Dashboards & Pipeline AnalyticsAutomated Daily Data ExportsFiltersCustom GroupingsYour Custom Field TokensDashboards: overview and creationIndustry BenchmarksTalent Pipeline OverviewThe Pipeline Analytics dashboardCapacity Planner: Hiring and Recruiter TablesGreenhouse Stage Transition RulesDEI Race/Ethnicity in GemTalent Pipeline: Status and SLA IndicatorsDEI Gender in GemForecasting and planning with Pipeline AnalyticsTalent Pipeline Views: Active vs. ConsolidatedSimilar ProspectsCRM OverviewPipeline Analytics overview guideTalent Pipeline Weekly Email ExportGem FormsAutomated Report SharingResume Book UploadPassthrough RatesGem Data Export Format/SchemaPipeline Analytics Filters - SmartRecruitersAdding Candidates from Greenhouse into GemForecasting & PlanningDashboard LibraryImporting candidates into a Gem job via CSVDashboards: Job Requisition & Interview Data (Greenhouse)Stacked Bar ChartsStage OutcomesGem Jobs User OverviewPipeline Analytics Stage MappingDrag and Drop to Add a Person to GemPipeline Analytics StagesDeleting or Removing ProspectsDashboard WidgetsSource Channel ROI CalculatorPipeline Analytics - LeverPipeline Analytics OverviewCapacity Planner: Insights and ChartsAttribution In Pipeline AnalyticsGetting Started with Capacity PlannerMerging Duplicate Gem ProfilesDashboard Reference Lines for Time-Series WidgetsFunnel View vs. Activity ViewProspect ScorecardsSaving and Sharing ReportsWhen does the week begin for Stats?Data RefreshGetting Started with Talent CompassData RefreshDashboards Overview(Internal) How is time in stage calculated?(Internal) Capacity Planner Overview(Internal) Pipeline Analytics Filter Guide(Internal) Data Refresh Overview(Internal) Talent Compass: Definitions & Terminology(Internal) Dashboard Library(Internal) Gem Jobs: Talent Compass(Internal) Dashboards Overview(Internal) Parent/Child Requisitions Overview(Internal) Dashboards Presentation View(Internal) Differences in Pipeline Analytics vs. The ‘Current Pipeline’ Dashboard Widget(Internal) Pipeline Analytics Overview(Internal) Dashboard Reference Lines for Time-Series Widgets(Internal) Pipeline Analytics Debugging(Internal) Parent/Child Application Linking in Talent Compass

Talent Marketing

Build your employer brand and engage talent proactively

Verifying DNS Records For Gem CampaignsTalent Marketing: How to Build and Design a Landing Page on GemTalent Marketing: How to Build a Talent CommunityGem PagesCampaigns - Create Branded EmailsTalent Marketing: Events Module(Internal) Talent Pipeline Overview(Internal) Gem Pages(Internal) Branded Campaigns: Collaboration and Privacy Overview(Internal) Career Sites(Internal) Branded Campaigns Overview(Internal) Events Module(Internal) Branded Campaigns: Onboarding ChecklistGem + Splash Integration

People

Organize projects, candidate pools, and hiring workflows in one place

Prospect Search: Saved Search AutomationsCreate Talent Pools with Prospect SearchProspect Search filters guideCreating a Project in GemProjects OverviewUploading CSVs to GemSharing & Collaborating with GemUploading CSVs to Gem projectsOrganize Projects with Project FieldsHow to Create a Project in GemProject Fields Best PracticesHiring Manager GuideHanding off work in GemReviewsCross-domain Project SharingTalent Pools Best PracticesTransferring candidates between Gem projectsUsing Prospect Search for ATS rediscoveryGem Talent CommunityATS Candidate Rediscovery (ATS Search)Configuring Default Sequences for a ProjectProspect Search Overview GuideGetting started with Gem Projects: overview and dashboardApplication ReviewCustom fields in Gem: organizing candidates and projectsProspect Search: "Likely to Move" Saved Search FilterCreating and Organizing Team-Wide Talent Pools in Gem Best PracticesShared ProjectsUsing Prospect Search for sourcing rediscoveryGoogle Calendar Events in Gem Activity FeedsSharing a Gem projectProspect Search Overview(Internal) 525 Market Street | SF Office WiFi(Internal) Application Review: Custom QA Filter FAQ(Internal) Cross-Team Project Sharing(Internal) Agency Portal(Internal) Application Review Overview(Internal) DEI Questions(Internal) Folders(Internal) Projects: Overview(Internal) ATS Candidate Rediscovery (ATS Search) Overview(Internal) Application Review: Branded no-reply(Internal) Data ImportProspect Search Filters

Outreach

Engage candidates with personalized messages

Email Permissions within Gem (Microsoft Outlook 365)Outreach Stats Overview Guide[DRAFT] Gem AI Sourcing: IntakeGetting started with Gem Sequences: overview & dashboardEditing SequencesCall Forwarding: Receive Candidate Phone Calls From Your Gem Phone NumberGem AI Sourcing: Getting Started GuideIs Javascript Running?Gem Extension: Supported WebsitesSourcing and Messaging Prospects Using Gem Best PracticesDay of Week token not PopulatingAdvanced Features in GemSending Email On Behalf Of (SOBO)Gmail: How many recipients can I send Email Sequences to at one time?Outreach Content Best PracticesHow do I manually log touchpoints in Gem?Automatic Reply Status TrackingConfiguring Consent for Gem in Microsoft Office 365Adding candidates to Gem from the Chrome extensionUsing the Gem Chrome Extension in GmailSending InMail Sequences in GemHoliday Settings for SequencesEditing Sequences in GemHow to Send Sequences as Someone elseAdding Manual Stages (“To-dos”) to your SequencesClick TrackingNo Emails FoundReduced-Permission Email IntegrationSequence not showing up in the Gem Chrome ExtensionUsing Custom Tokens for personalized outreachUnsubscribe LinksAttaching Gem Sequences to ATS JobsGem MessagesMaximizing Gem AI Sourcing: Leveraging Gem AI Sourcing Agents for Top ResultsUsing the Gem Chrome extension in Gmail guideNurture SequencesOne-off MessagesWhat happens when an email sequence to a candidate bounces?Custom TokensText Message (SMS) SequencesEmail Account API Limit ErrorGem AI Sourcing: Review Talent ProfilesInMail Activity TrackingAllowing Third-Party CookiesGmail AliasesHow do I add a Candidate to a second Sequence in Gem?Adding a candidate to Gem without a LinkedIn ProfileInstalling the Chrome ExtensionLinkedIn PDF Resumes Not Downloading on Public ProfilesSequencing Best PracticesIntegrating Rapportive with GemDisabling the Gem Chrome Extension in GmailTracking Interested Response RateBlank Candidate Token FallbacksSending emails on behalf of (SOBO) guideAdding a Candidate to Gem from Sourcing SitesAccount Linking for AgenciesEmail Permissions within Gem (Gmail)Creating outreach sequences in GemSourcing Getting Started GuideCandidate profilesUsing Different Senders Per StageSending Email Sequences in GemThe Gem Chrome extension: overview and installationOutreach Stats overviewCreating SequencesSharing SequencesSourcing with Gem on IndeedOutlook AliasesGem AI Sourcing: Filters Best PracticesPersonalization Best PracticesReinstalling the Chrome ExtensionGem AI Sourcing: Getting StartedOpen TrackingCandidate ProfileSending email sequences in Gem guideContent Stats OverviewSend On-Behalf-Of Using Multiple Accounts (For Agencies)Gmail SignaturesAI Sourcing Best Practices: Troubleshooting Too Few or Too Many ProfilesRules of Engagement in GemPremium Email Finding: Automatically Send Sequence When Email Is ReturnedEmail Deliverability Best PracticesDomain & Email Address ChangesGet Started with AI Sourcing(Internal) Process for setting up teams using an on-premise Exchange server: Nylas(Internal) Sequences: Linking Gem Sequence Activity for an ATS Job(Internal) Outreach Stats: in Dashboards(Internal) Content Stats: Overview(Internal) Sequence Replies: Using Gem AI to Automatically Set “Interested” Reply Status(Internal) Outreach Stats: Odds and Ends(Internal) Sequences: Premium Email Finding Auto-Send When Email Is Returned(Internal) Sequences: Auto-sequence upon Form Submission(Internal) Send on Behalf of (SOBO): Overview(Internal) Setting & Updating a Team's Domain Mail Agent(Internal) Outreach Stats: DEI Race/Ethnicity Breakdowns(Internal) Sequences: GoodTime Meet integration(Internal) Gem Extension Sourcing Site Overview Matrix(Internal) Sequences: Call Forwarding Overview(Internal) Outreach Stats: Overview(Internal) Allowlisting Chrome Extension Permissions (Microsoft 365)(Internal) Outreach Stats: Improvements(Internal) Sequence Bounces(Internal) Email Reply Tracking Bugs(Internal) Email Reply Tracking: Overview(Internal) Sequences: InMail Reply Tracking(Internal) Permissions requested by the Gem Chrome extension(Internal) Sequences: SMS Launch Overview(Internal) AI Sourcing: Overview(Internal) Gem Extension: Overview(Internal) Gem <> Microsoft Graph API Permissions(Internal) Sequences: Manual Stages(Internal) AI Sourcing: How to write filtersSequences OverviewAI Scoring Criteria Best PracticesGem AI Features OverviewGem AI Legal, Privacy, & Compliance FAQsAI Match ScoresGem AI Rediscovery: Overview & Getting Started(Internal) WhatsApp Business integration(Internal) Gem Email Permissions: Overview(Internal) Sequences: OverviewWhatsApp Business integration: SetupWhatsApp messages

Gem ATS

Streamline applications to offers with Gem’s unified ATS

Gem ATS: OpeningsSetting up Your Paycor IntegrationGem & Greenhouse Data Sync IntervalsCreating and managing jobs in Gem ATSGem ATS: Internal Job BoardsApplication Review: overview and getting startedGem ATS: Rippling Integration (HRIS Integration)Gem ATS: CodeSignal IntegrationImporting Lever EEOC Survey Data Into GemGem ATS: Following JobsSetting up Your Full Gem-Greenhouse IntegrationConfiguring your job board in Gem ATSBulk Import People into Greenhouse from a Gem ProjectGem ATS: Manually scheduling interviewsError when uploading or viewing profiles with GreenhouseGem ATS: Offer ApprovalsGem ATS: ReferralsGem ATS: Generate personalized offer lettersLever Integration: Full Data Sync SetupUsing Salesforce with GemGetting started: Gem ATS overview and configurationSetting Up Gem Webhooks in GreenhouseSetting Up Your Greenhouse Harvest API KeyGem ATS: Configure scorecard templatesSetting up Your Recruitee IntegrationPosting jobs to external job boardsSetting up Your Avionté IntegrationOffer templates and tokens in Gem ATSManaging candidates in process in Gem ATSGem ATS: Confidential JobsGem ATS: Attaching Files[DRAFT] What is the Jobs page?Gem ATS: Checkr IntegrationGem matching Wrong Candidate in Greenhouse when sourcing someoneSetting up Your Teamtailor IntegrationAdding candidates to a job in Gem ATSConfiguring scorecard templates in Gem ATSGem ATS: Finding and Applying to a Job as a CandidateSetting up Your Breezy IntegrationSending offers and e-signature requestsGem ATS: Sending Offers & e-Signature RequestsAligning Gem Projects with Greenhouse Jobs[DRAFT] Scheduling interviews in Gem ATSAdding Default Greenhouse Tags in GemSetting up Your JazzHR IntegrationGem ATS: Posting Jobs to External Job BoardsGetting Started - Configuring Gem ATSSetting up Your Workable IntegrationSetting up Your Fountain IntegrationGem ATS: LinkedIn Job WrappingComeet IntegrationGem AI Features OverviewGem ATS: Custom Application QuestionsSetting Up Your Lever IntegrationSetting up Your Workday IntegrationGetting Started - Gem ATS PermissionsGem to Greenhouse Email & SMS Activity SyncSetting up Your Jobvite IntegrationCustom application questions in Gem ATSCompleting scorecards in Gem ATSGem ATS: Sterling IntegrationGem ATS: Import Candidates into Gem ATSGem ATS: CandidatesSetting up Your Taleo IntegrationGem ATS: Using Custom Tokens in Offer LettersAshby | Gem IntegrationsGem ATS: Docusign IntegrationGem ATS: The Sourcing TabSetting up Your SmartRecruiters IntegrationGreenhouse | Gem IntegrationsUsing Gem within GreenhouseGem ATS: Mobile SupportAI-powered App ReviewSetting up Your Bullhorn IntegrationGem ATS: Linking Gem Users to Their Candidates' ProfilesRippling | Gem IntegrationsGem AI Legal, Privacy, & Compliance FAQsAI Match ScoresGem ATS: Complete a scorecardSetting up Your iCIMS IntegrationGem ATS: Promote Your Job Posts (JobTarget Integration)Connecting to Greenhouse via the Gem Chrome ExtensionGem ATS: Generating XML Feed for Job Board PostingsHarvest API Key Required PermissionsIntegrating Your ATS With GemImport People from Entelo into Greenhouse using GemAI Scoring Criteria Best PracticesGem ATS: iMocha integrationGem ATS: EEOC formGem ATS: Adding pay transparency to job postsEnable CAPTCHA for Gem ATS job applications and formsGem ATS: Opening ApprovalsGem ATS: Conditional Offer sectionsGem ATS: CoderPad integrationGem ATS Data Export Schema(Internal) Avionté Integration(Internal) Jobvite Integration(Internal) Greenhouse Sync Timings(Internal) Workday Integration Customer Eligibility and Setup(Internal) Gem ATS: Migration from Greenhouse/Lever (TSE version)(Internal) How is ATS location derived?(Internal) Lever Integration: How to set up Lever EEO Data Import(Internal) Gem ATS Feature Capabilities, Syncs, & Permissions(Internal) SuccessFactors Integration Customer Eligibility and Setup(Internal) SuccessFactors Integration Expected Real-time Webhooks(Internal) SmartRecruiters Integration: Pipeline Analytics Setup(Internal) SuccessFactors Integration Overview(Internal) Lever Integration Available Features and FAQ(Internal) Bullhorn Integration(Internal) Workable Integration(Internal) Gem ATS: Migration from Greenhouse/Lever (CSM version)(Internal) Parent/Child Application linking in Talent Compass(Internal) JazzHR Integration(Internal) Ashby Integration(Internal) How is ATS location derived for candidates?(Internal) iCIMS Integration Customer Eligibility and Setup(Internal) Rippling Allowlist Sync(Internal) Greenhouse Integration User Permissions(Internal) Avature Integration(Internal) Lever Integration: Customer Eligibility and Setup(Internal) Gem ATS: Configurable Scorecards(Internal) Gem ATS: Scheduling(Internal) SmartRecruiters Integration: Overview(Internal) Workday Integration Overview(Internal) SuccessFactors Integration User Permissions(Internal) How to Turn On Parent/Child for a Team(Internal) Breezy Integration(Internal) Recruitee Integration(Internal) SuccessFactors Integration Available Features and FAQ(Internal) Lever Integration: Metrics API(Internal) Greenhouse Integration Overview(Internal) Lever Integration: Overview(Internal) Gem ATS: Migration Guidance(Internal) iCIMS Integration Overview(Internal) Greenhouse Integration Customer Eligibility and Setup(Internal) Gem ATS: JobTarget (job boards) Integration(Internal) Taleo Integration(Internal) Gem ATS job postings not appearing in Google searchesGem ATS: HRIS IntegrationsGreenhouse Pipeline Analytics Set-up GuideGem ATS: Adding take home assignments to your job interview plan