Overview
When you send an availability request or a self-scheduling request using Gem Scheduling, the candidate will be taken to a dedicated page where they can provide their availability or book themselves in for an interview. You can customize the look and feel of these pages to match your company branding and provide the best possible experience for candidates. This article covers the various options that you can customize.
You only need to set your company branding once as it applies to all jobs, stages and candidates, so we recommend setting this up at the first opportunity.
Requirements
- Your team must use Gem Scheduling.
- You must have admin access to your Gem account.
Configure content and branding
All of the branding options for your Request Availability and Self-scheduling pages are available in the Candidate-facing pages section of your Scheduling admin settings. Follow these steps to find this section:
- Select your account at the bottom of the main sidebar, then select the Admin settings option in the dropdown.
- Select the Scheduling header.
- Select the Candidate experience tab.
- Select the Edit button against the Candidate-facing pages section.
- From here you can customize the following:
- Basic details: Such as Company name, Brand color and Logo.
- Intro text: The wording at the top of the page.
- Inclusion questions: Optional information that candidates can provide.
- Select the Preview availability request button towards the top of the page to preview what a page would look like at any time, based on the current settings.
- Select the Save & publish button to save your settings.
Basic details
The first few options on this page allow you to set your company’s name, select an appropriate primary color for your brand, and upload an image of your logo. We recommend checking with your design team to make sure you're picking the exact color and logo used by the rest of your company's branding.
- Company name: Whatever text you enter here will display as the page title on the tab in candidates’ browsers, when they visit a Request Availability or Self-scheduling page.
- Brand color: The color you set here will be used as the button and accent color on the Request Availability and Self-scheduling pages. To select an appropriate color, either use the color picker or enter in a hex code (a 6-character representation of a color, usually preceded by a #).
- Logo: Any image you upload to use as a logo needs to be a PNG file that’s less than 5MB in size. We recommend using an image that’s at least 300px tall for clear image quality.
Intro text
Any message you include in the Intro text field will be visible to all candidates, for all jobs and stages that have availability requests enabled. As such, we recommend that you keep this message short and generic.
- Select the Include on self-scheduling page option if you want to show this wording on the Self-scheduling page as well as the Request Availability page.
- To help personalize each candidate’s experience, you can include any of the tokens available in Gem Scheduling in the intro text, to auto-populate information pulled from the candidate’s record. For example, in the image above you can see that we’ve included
{Candidate.FirstName},{Job.Name}, and{Requester.FirstName}.
Inclusion questions
The final options allow you to select whether you’d like to include some additional questions at the bottom of the Request Availability page, allowing candidates to provide information about their pronouns, and how to pronounce their name. You can then use this information to ensure interviewers have everything they need to address candidates appropriately.
With one or both of these options selected, they will display on the Request Availability page underneath the calendar element. Here’s how that looks:
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.