Admin settings

I love Gem, how can I spread the word?

Technical requirements

Welcome to Gem’s all-in-one recruiting platform!

Clearing your cache

Hiring Manager guide

What browsers does Gem support?

Is Gem available on mobile devices?

Admins getting started guide

Advanced features in Gem

Customizing your Gem home page

Sharing and collaborating with Gem

AI scoring criteria best practices

Navigating your Gem home page

Rules of engagement in Gem

Add and remove team members

Add a new user to Gem

Gem custom fields

Offboard Gem users

Gem access types and permissions

Do Not Contact company list

Email permissions within Gem (Microsoft Outlook 365)

SAML configurations in Gem

Configuring consent for Gem in Microsoft Office 365

Reduced-permission email integration

Email account API limit error

Gmail aliases

Email permissions within Gem (Gmail)

Outlook aliases

Gmail signatures

Google Calendar events in Gem Activity feeds

Domain and email address changes

Gem individual FAQs

Data retention policy

Gem pricing

GDPR (General Data Protection Regulation)

Gem standard FAQs

Staffing plan: Customer FAQs

Gem 2025 Observed Holidays

Application Review: Overview and getting started

AI-powered App Review

Get started with AI sourcing

Maximizing Gem AI sourcing: Leveraging Gem AI sourcing agents for top results

Gem AI sourcing: Review talent profiles

Gem AI rediscovery: Overview and getting started

Gem AI sourcing: Filters best practices

AI sourcing best practices: Troubleshooting too few or too many profiles

Fraud Detection Agent Overview

Greenhouse stage transition rules

Pipeline Analytics filters - SmartRecruiters

Dashboards: Job requisition and interview data (Greenhouse)

Pipeline Analytics - Lever

Allowing third-party cookies

Handing off work in Gem

Gem ATS: Manage candidates as an agency recruiter

Gem ATS: Manage agencies and agency recruiters

Application Review

Gem ATS: Application custom fields

Enable CAPTCHA for Gem ATS job applications and forms

Gem ATS: Custom application questions

Custom application questions in Gem ATS

How time to hire is calculated in Gem

Dashboards: Overview and creation

Industry benchmarks

Dashboard library

Stacked bar charts

Dashboard widgets

Dashboard reference lines for time-series widgets

Dashboards overview

Complete bulk actions in Gem

DEI race/ethnicity in Gem

DEI gender in Gem

Gem for Outlook

Gem Forms: Create and embed forms

Gem ATS: Set data retention policy

Gem AI features overview

Gem AI legal, privacy and compliance FAQs

AI match scores

Gem’s API

Gem jobs user oerview

Is Javascript running?

Gem Chrome extension: Supported websites

Using the Gem Chrome extension in Gmail

Installing the Gem Chrome extension

LinkedIn PDF resumes not downloading on public profiles

Disabling the Gem Chrome extension in Gmail

The Gem Chrome extension: Overview and installation

Reinstalling the Gem Chrome extension

Gem and Greenhouse data sync intervals

Gem integrations: Greenhouse setup

Bulk import people into Greenhouse from a Gem Project

Error when uploading or viewing profiles with Greenhouse

Setting up Gem webhooks in Greenhouse

Setting up your Greenhouse Harvest API key

Gem matching wrong candidate in Greenhouse when sourcing someone

Aligning Gem Projects with Greenhouse jobs

Adding default Greenhouse tags in Gem

Gem to Greenhouse email and SMS activity sync

Greenhouse Pipeline Analytics setup guide

Greenhouse | Gem integrations

Using Gem within Greenhouse

Connecting to Greenhouse via the Gem Chrome extension

Harvest API Key required permissions

Import people from Entelo into Greenhouse using Gem

Sending InMail Sequences in Gem

InMail activity tracking

Gem integrations: Certn

Gem Scheduling: Importing Microsoft 365 users as interviewers

Gem integrations: iMocha

Gem integrations: Rippling (HRIS)

Gem Scheduling: Unschedulable interviews in Greenhouse

Gem integrations: CodeSignal

Gem Scheduling: Greenhouse subdomains

Gem Scheduling: Configure a Greenhouse API key

Gem Scheduling: Zoom conflicts

Gem Scheduling: Connect a CoderPad account

Gem Scheduling: Supported ATSes

Gem Scheduling: Supported live coding tools

Gem Scheduling: Set up Zoom for video conferencing

Gem Scheduling: Connect a HackerRank account

Gem integrations: Checkr

Gem Scheduling: Set up a scheduling calendar in Google Workspace

Gem Scheduling: Connect a Lever account

Gem Scheduling: Set up Microsoft Teams for video conferencing

Gem Scheduling: Supported video conferencing tools

Gem Scheduling: Solve the Google Workspace "Error 400: admin_policy_enforced"

Gem Scheduling: Zoom Meeting hosts

Gem Scheduling: Set up a scheduling calendar in Outlook

Gem integrations: CoderPad

Gem Scheduling: Required permissions for Google Workspace

Gem Scheduling: Connect a Slack account

Gem integrations: Sterling

Gem Scheduling: Supported calendar tools

Gem integrations: Docusign

Gem Scheduling: Required permissions for Microsoft 365

Gem integrations: HRISes

Gem Scheduling: Microsoft 365 admin consent

Gem Scheduling: Set up Google Meet for video conferencing

Gem ATS: Adding take home assignments to your job interview plan

Gem ATS: Manually scheduling interviews

Gem ATS: Configure scorecard templates

Configuring scorecard templates in Gem ATS

Gem ATS: Mobile support

Gem ATS: Complete a scorecard

Gem ATS: Manage job close reasons

Gem ATS: Manage rejection and dropout reasons

Gem ATS: Manage global notifications settings

Gem ATS: Create and manage locations

Gem ATS: Create and manage sources

Gem ATS: Create and manage departments

Gem ATS: Knockout questions

Gem ATS: Edit a job

Gem ATS: Create a job

Gem ATS: Confidential openings

Gem ATS: Job approvals

Gem ATS: Openings

Gem ATS: Internal job boards

Gem ATS: Following jobs

Gem ATS: Configure your job board

Posting jobs to external job boards

Gem ATS: Confidential jobs

Gem ATS: Finding and applying to a job as a candidate

Gem ATS: Adding pay transparency to job posts

Gem ATS: Opening approvals

Gem ATS: Posting jobs to external job boards

Gem ATS: LinkedIn job wrapping

Gem ATS: The Sourcing tab

Gem integrations: JobTarget

Gem ATS: Generating XML feed for job board postings

Gem integrations: Lever - importing EEOC survey data into Gem

Gem integrations: Lever - full data sync setup

Gem integrations: Lever setup

Fraud Detection Agent Overview

Gem ATS: Status and SLA indicators

Gem Scheduling: Update an interview

Gem ATS: CSV data migration

Gem Scheduling: Create and send smart scheduling links

Gem Scheduling: Schedule an interview

Gem Scheduling: Cancel an interview

Gem Scheduling: Reschedule an interview

Transfer candidates to a different job in Gem ATS

How do I manually log touchpoints in Gem?

Similar prospects

No emails found

Managing candidates in process in Gem ATS

Gem ATS: Attaching files

Adding candidates to a job in Gem ATS

Resume book upload

Using the Gem Chrome extension in Gmail guide

One-off messages

Adding candidates from Greenhouse into Gem

Gem Scheduling: Superdays

How do I add a Candidate to a second Sequence in Gem?

Gem ATS: Import candidates into jobs via CSV

Candidate profiles

Drag and drop to add a person to Gem

Gem Scheduling: The self-scheduling workflow

Gem ATS: Candidates

Deleting or removing prospects

Gem Scheduling: The request availability workflow

Candidate profile

Merging duplicate Gem profiles

Gem ATS: Linking Gem users to their candidates' profiles

Prospect scorecards

Data Refresh

Data Refresh

Gem Scheduling: Place holds on interviewers' calendars

Gem Scheduling: Hiring meetings

Gem Scheduling: Training programs

Gem Scheduling: Manage eligibilities and tags

Gem Scheduling: Interviewer seats and interviewer pools

Gem Scheduling: Add ‘ignore’ keywords

Gem Scheduling: Training pools

Gem Scheduling: Interview templates

Gem Scheduling: Navigation

Gem Scheduling: The Scheduling Queue

Gem Scheduling: Manage interviewers

Gem ATS: Send offers to candidates

Gem ATS: Offer approvals

Gem ATS: Configure offer admin settings

Gem ATS: Generate offers for candidates

Gem ATS: Conditional offer sections

The Job Board API

Gem integrations: Paycor

Gem integrations: Salesforce

Gem integrations: Recruitee

Gem integrations: Avionté

Gem integrations: Teamtailor

Gem integrations: Breezy

Gem integrations: JazzHR

Gem integrations: Workable

Gem integrations: Fountain

Gem integrations: Comeet

Gem integrations: Jobvite

Gem integrations: Taleo

Gem integrations: Ashby

Gem integrations: SmartRecruiters

Gem integrations: Bullhorn

Gem integrations: Rippling

Gem integrations: SuccessFactors

Gem integrations: iCIMS

Gem integrations: ATS integrations

Gem integrations: GoodTime Meet

Gem integrations: Calendly

Gem integrations: Enable a third party integration

Gem integrations: YC Work at a Startup

Gem integrations: Integrations library

Gem integrations: Rapportive

Gem integrations: Calendly V1 API key deprecation

Gem integrations: Slack

Outreach Stats overview guide

Click tracking

Outreach stats overview

Open tracking

Content Stats overview

The Pipeline Analytics dashboard

Forecasting and planning with Pipeline Analytics

Pipeline Analytics overview guide

Passthrough rates

Stage outcomes

Pipeline Analytics: Stage mapping

Pipeline Analytics: Stages

Pipeline Analytics: Overview

Attribution In Pipeline Analytics

Funnel view vs. Activity view

Saving and sharing reports

When does the week begin for stats?

Getting started with Talent Compass

Complete bulk actions in Gem

Bulk create applications for prospects in a Project

Creating a Project in Gem

Projects overview

Uploading CSVs to Gem

Import candidates and prospects to Gem Projects

Organize Projects with Project fields

How to create a Project in Gem

Project fields best practices

Cross-domain Project sharing

Talent pools best practices

Transferring candidates between Gem projects

Gem Talent Community

Configuring default Sequences for a Project

Getting started with Gem Projects: Overview and dashboard

Custom fields in Gem: Organizing candidates and projects

Creating and organizing team-wide talent pools in Gem: Best practices

Shared Projects

Sharing a Gem Project

Prospect Search: Saved search automations

Create talent pools with Prospect Search

Prospect Search: Filters guide

Prospect Search: Filters

Using Prospect Search for ATS rediscovery

ATS candidate rediscovery (ATS search)

Prospect Search: Overview guide

Prospect Search: "Likely to Move" saved search filter

Using Prospect Search for sourcing rediscovery

Prospect Search overview

Capacity Planner: Hiring and recruiter tables

Forecasting and planning

Source channel ROI calculator

Capacity Planner: Insights and charts

Getting started with Capacity Planner

Filters

Custom groupings

Schedule automated reports

Reviews

Sending WhatsApp messages

Gem integrations: WhatsApp Business

Gem messages

Text message (SMS) sequences

Getting started with Gem Sequences: Overview and dashboard

Editing Sequences

Call forwarding: Receive candidate phone calls from your Gem phone number

Day of week token not populating

Sequences overview

Sending email on behalf of (SOBO)

Gmail: How many recipients can I send email Sequences to at one time?

Outreach content best practices

Automatically track Sequence reply statuses

Holiday settings for Sequences

Editing Sequences in Gem

How to send Sequences as someone else

Adding manual stages (“To-dos”) to your Sequences

Sequence not showing up in the Gem Chrome extension

Using custom tokens for personalized outreach

Unsubscribe links

Attaching Gem Sequences to ATS jobs

Nurture Sequences

What happens when an email Sequence to a candidate bounces?

Custom tokens

Sequencing best practices

Blank candidate token fallbacks

Sending emails on behalf of (SOBO) guide

Creating outreach Sequences in Gem

Using different senders per stage

Sending email Sequences in Gem

Creating Sequences

Sharing Sequences

Personalization best practices

Sending email Sequences in Gem guide

Send on-behalf-of using multiple accounts (for agencies)

Premium email finding: Automatically send Sequence when email is returned

Email deliverability best practices

Automated daily data exports

Your custom field tokens

Gem Scheduling: Customize company branding

Gem ATS: Custom demographic survey

Gem Scheduling: Access permissions

Gem Scheduling: Initial setup

Gem ATS: Referrals

Gem Scheduling: Configure a job for scheduling

Gem Scheduling overview videos

Gem ATS: Overview

CRM overview

Gem Scheduling: The Gem Scheduling Chrome extension

Gem data export format/schema

Gem Scheduling: Self-scheduling links not showing full availability

Gem Scheduling: Email templates

Gem Scheduling: Available tokens

Account linking for agencies

Getting started: Gem ATS permissions

Gem ATS data export schema

Gem Academy courses for recruiters

Sourcing and messaging prospects using Gem: Best practices

Adding candidates to Gem from the Chrome extension

Adding a candidate to Gem without a LinkedIn profile

Adding a Candidate to Gem from sourcing sites

Sourcing getting started guide

Sourcing with Gem on Indeed

Talent Compass: Set up custom Greenhouse demographic data surveys for dashboards and Pipeline Analytics

Verifying DNS records for Gem campaigns

Talent Marketing: How to build and design a landing page on Gem

Talent Marketing: How to build a talent community

Gem Pages

Campaigns: Create branded emails

Gem integrations: Splash

Talent Marketing: Events module

Talent Pipeline: Overview

Talent Pipeline: Status and SLA indicators

Talent Pipeline: Active vs. consolidated views

Using Talent Pipeline

Talent Pipeline: Weekly email export

Gem integrations: Workday