Overview
Gem’s Chrome extension allows teams to source talent directly from platforms like LinkedIn and Indeed, capture prospective candidate information, and track interactions all in one place. You can add talent to Gem with a single click — the extension instantly populates key details about the prospect.
With the Chrome extension, teams can:
- Source talent directly from any website or social platform, including LinkedIn, GitHub, Indeed, SeekOut, Hired.com, and more.
- Centralize every candidate interaction for a comprehensive view of engagement history.
- Find email addresses with ease.
- Seamlessly upload candidate details to their ATS.
- Automate personalized outreach and follow-ups with email sequences.
Requirements
- You must have the Access Chrome extension permission on your Gem user account.
Install the Gem Chrome extension
There are two ways to install the Chrome extension:
- Log in to Gem. If your Chrome extension isn’t installed, Gem will automatically recognize this and prompt you to download it.
- Alternatively, download the extension directly from the Chrome Web Store.
Reinstall the Chrome extension
If you’re experiencing issues with the Chrome extension or it’s not functioning as expected, you may need to reinstall it. To do so, follow these steps:
- Right-click the Gem extension icon in your Chrome toolbar, then select Remove from Chrome, and confirm the removal.
- Next, in Chrome’s settings (chrome://settings/), delete your cookies and cache (making sure to select All time as the time frame), and make sure you have the Allow all cookies option selected.
- Reinstall the extension from the Chrome Web Store, or visit Gem and follow the steps to get the latest extension (Gem will automatically recognize that your extension is no longer installed and will prompt you to add it).
Note that you might see a warning in your extension list along the lines of “This extension failed to modify the response header…”. As long as you installed the Gem extension after conflicting extensions, this error should appear under the other extension. This is expected and a limitation of Chrome — as long as it’s installed after the conflicting extensions, Gem modifies the response header in a way that is compatible with all other extensions. All extensions should work normally, even though you may see this warning in the extension list for the other extension.
Use the Chrome extension
With the Chrome extension installed, you can start adding candidates into Gem directly from social sites or sourcing platforms.
The Chrome extension uses the side panel of your Chrome browser window. Select the Gem icon in your Chrome toolbar to open the side panel and display the extension, then select the icon again to close it when you no longer need it.
Make sure you pin the Gem extension to your Chrome toolbar, by selecting the toggle switch for Gem in your extensions manager, so that it is always easily accessible.
For more details of using the Chrome extension, check out Adding candidates to Gem from the Chrome extension.
The onboarding flow
Note that when you first install the Gem Chrome extension, a guided onboarding flow helps you get started. Some of the steps are optional (such as the Send sequence step) so if you're not ready to complete a step, you can skip it and continue.
If you skip a step, it is marked as complete and the onboarding advances to the next step. You can go back later to complete these tasks - for example you can set up sequences at any time from the Gem web app.
Troubleshooting
A sequence isn’t showing up in the Gem Chrome extension
There are two possible reasons this is happening:
Your candidate doesn’t have an email address
If your candidate doesn’t have an email address, Gem won’t let you add them to a sequence with email stages.
To resolve this, either add an email address to the candidate or create a sequence with only InMail stages.
You didn’t save your sequence
To prevent your sequence dropdown from being too cluttered, Gem doesn’t include sequences that you didn’t save. You can see if a sequence wasn’t saved if it has a Draft status.
Follow these steps to save a Draft sequence:
- On the Sequences page, select a sequence marked as Draft.
- Select the Next: Review and Configure button.
- Select the Save button.
Refresh the page
If neither of these are the case, try refreshing the page. If the issue persists, contact support@gem.com.
Additional resources
To learn more about Gem’s Chrome extension, check out the following resources.
- Adding candidates to Gem from the Chrome extension
- Using the Gem Chrome extension in Gmail
- Disabling the Gem Chrome extension in Gmail
- The Gem Chrome extension: Supported websites
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.
- Overview
- Requirements
- Install the Gem Chrome extension
- Reinstall the Chrome extension
- Use the Chrome extension
- The onboarding flow
- Troubleshooting
- A sequence isn’t showing up in the Gem Chrome extension
- Your candidate doesn’t have an email address
- You didn’t save your sequence
- Refresh the page
- Additional resources