Gem needs read, send, and delete access to your inbox:
- Gem needs send access because it sends email as you from your Gmail inbox. This means your messages look exactly like they were sent from your Gmail inbox and show up in your Sent Mail folder.
- Gem needs read access to your inbox so it can stop automated followups in your sequences.
- Gem needs delete access to track opens using our tracking pixel (for more information, Open tracking). Due to technical reasons, delete access is necessary to ensure that opens aren’t counted when you as the sender open the email.
Does Gem read or store all of my emails?
Gem needs to read each email once to know if a candidate responded to a Gem sequence in order to stop automated follow-ups. Unfortunately, Gmail doesn’t allow Gem to only read messages that were in response to a specific Gem thread, so we have to process each email.
Gem stores to/from email addresses and timestamps for emails in your inbox to power our feature that ensures your team doesn’t reach out to the same person twice.
Gem doesn’t store the contents of any emails in your inbox except for emails you send in Gem through sequences, and a candidate’s first reply to a Gem sequence.
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.