Audience
External
Displayed Description
Page Type
Article
Overview
Gem Messages allows you to see and manage replies sent by candidates if you’ve sent them a One-off Messages or Text Message (SMS) Sequences all in one place.
Setup
To use Messages:
- Your team needs to have Text Message (SMS) Sequences enabled. Please contact your Gem Account Executive or Customer Success Manager if you would like to get access to this feature.
- A Gem Admin on your team needs to enable text messaging for your individual user account from their Team Settings dashboard.
Sending Messages
- Click Messages while logged into Gem or go to gem.com/messages.
- Select the conversation that you would like to reply to on the left side of the page.
- Type in your response at the bottom of the conversation window.
- Once finished, click “Send” to send your message out.
Other Features
- Timestamps - Hover over a message box to see the time it was sent/received.
- From the… menu:
- View candidate profile - Opens a new browser tab and loads the candidate’s Gem profile.
- View on LinkedIn - Opens a new browser tab and loads the candidate’s LinkedIn profile.
Known Limitations
- Texting rich media (photos, PDFs, etc.) is not supported.
- Calling virtual phone numbers is not supported, but you can text virtual phone numbers.
Coming Soon
- Richer statuses for Inbox list items (ex. Differentiation between read, unread, and new messages).
- Improved message notification capabilities (ex. In-product or web browser notifications).
- Showing more Gem details about the candidate (ex. Projects or jobs they are in).
- Overview
- Setup
- Sending Messages
- Other Features
- Known Limitations
- Coming Soon