Overview
Gem can integrate with Workday at two levels: Basic and Advanced
Capabilities include:
- Basic Integration - Upload candidates from Workday into Gem.
- Basic Integration - Check for already-existing candidate profiles in Workday, preventing duplicate Workday profiles from being created.
- Advanced Integration - For teams that have access to Talent Compass, the Advanced integration syncs Workday data (ex. job, candidate, application, etc.) to Gem for reporting and actioning upon.
Requirements
- You must be a Workday Security Administrator
- You must be a Gem Admin
Setup
If you are on a paid Gem account, please contact your team’s dedicated Gem Customer Success Manager for setup guidance and instructions. If you are on a trial Gem account, please contact our Sales team at sales@gem.com for more information.
Troubleshooting
Required ISU permissions for interview scheduling
Gem requires your Workday Integration System User (ISU) to have permission to create and update interview data in Workday. Without this permission, Gem cannot write interview records back to Workday when an interview schedule is confirmed.
If your ISU is missing this permission, you may see an error in Gem Scheduling when confirming a schedule, notifying you that “your ISU does not have permission to create interview data”.
Follow these steps to resolve the issue:
- Contact your Workday system administrator.
- Ask them to grant your ISU access to create and update interview records.
- Once the permission is granted, retry confirming the schedule in Gem Scheduling.
If you're not sure which permissions your ISU has, reach out to Gem support with your Workday ISU name, and we can help identify what's needed.
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.