When defining the interview plan for a job within Greenhouse, it’s possible to indicate that certain interviews shouldn’t be scheduled. When this is done, that interview cannot be scheduled. Because of this, if we see that an interview doesn’t have scheduling enabled in Greenhouse, we won’t allow you to schedule that interview in Gem Scheduling either.
If you do want to schedule that interview, you’ll need to enable that interview for scheduling in Greenhouse. You can do this on that interview’s Edit Interview Kit page, which you can get to by going to the job’s Interview Plan page and selecting the Edit button for the unschedulable interview.
Once you’re on the Edit Interview Kit page for that interview, you’ll need to enable the checkbox that’s labeled This interview needs scheduling.
Once you enable that checkbox, select the Save button. Next time Gem Scheduling syncs information from Greenhouse (which happens every few minutes), it will pick up these changes, and you’ll be able to attach an interview template to this interview and schedule it.
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.