If your sidebar is not loading correctly, or you find that integration with your email client or ATS is not functioning correctly, it’s possible that third-party cookies are not enabled or have been disabled. Some symptoms that could suggest you should check your cookie settings are:
- The Gem extension says “Gem needs cookie access”
- The Gem extension keeps asking you to sign in
- The Gem extension isn’t connecting to your ATS
In order to take full advantage of Gem, including integration with ATSes, and email, your browser should be set to allow third-party cookies. Don’t worry, it’s easy to check if you have this enabled.
Allowing third-party cookies by default
You can allow third-party cookies by default.
- On your computer, open Chrome
- At the top right, click More → Settings
- Click Privacy and security → Third-party cookies
- Select an option: Allow third-party cookies
- Make sure that “Allow sites to save and read cookie data” is ON
- Make sure that “Block third-party cookies” is OFF
- If this doesn’t resolve your issue, the next step would be to clear out your Clearing your cache
Allowing third-party cookies on gem.com
If you block third-party cookies by default, you can still allow them on gem.com.
- On your computer, open Chrome
- At the top right, click More More → Settings
- Click Privacy and security → Third-party cookies
- Next to “Allowed to use third party cookies,” click Add
- Enter gem.com
- To create an exception for an entire domain, insert [*.] before the domain name. For example, [*.]gem.com
- Select Add
Another method is to click on the toggle button on the left in the Google Chrome search bar and toggle ON “Embedded content” for gem.com:
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.