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Internal | Article | Gem ATS | ATS | Gem ATS | Jobs | Recruiting OperationsFull Cycle Recruiter | These are all the jobs in your ATS. We sync these on a frequent, recurring basis. When a new job is added to your ATS, it will show up in Gem Scheduling in a few minutes. | 14729241001 | Oct 1, 2025 3:28 PM | Apr 7, 2026 9:42 PM | 23487646925719 | May 15, 2024 9:56 PM (UTC) | May 14, 2024 10:09 PM (UTC) | |||||||||||||||||
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LegalLegal Policies | Internal | Article | Gem Internal | Legal | Public-facing Gem Policies | Talent MarketerHiring ManagerRecruiting Manager/Leader | At Gem, we strongly believe in the positive impact that diversification efforts can have, both in improving the opportunities available to traditionally underrepresented groups and in the incredible benefits that a diverse workforce can have for a business. Businesses with a diverse workforce can better understand their customers and users by leveraging a range of experience and viewpoints of their employees, and better serve their communities as well. Diversity sourcing is one of the biggest levers a business can use to achieve these goals, so we’ve compiled these best practices for complying with OFCCP requirements. These recommendations will support your diversity initiatives while removing some of the uncertainty that can accompany efforts to diversify candidate pipelines under OFCCP guidelines. | 2033000 | Oct 1, 2025 1:16 PM | Apr 7, 2026 9:42 PM | 23948711602075 | April 27, 2024 12:25 AM (UTC) | March 18, 2024 9:09 PM (UTC) | |||||||||||||||||
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Internal | Article | Gem Internal | IT | Getting IT Help | Recruiting OperationsFull Cycle Recruiter | Your laptop should automatically connect to the wifi name Zebrastripe if you are located in the SF-Office. Mobile devices can connect to the wifi Gem-Guest using password: domorewithgem | 14729244001 | Oct 1, 2025 1:15 PM | Apr 7, 2026 9:42 PM | 8134170741787 | April 27, 2024 12:21 AM (UTC) | August 16, 2022 8:21 PM (UTC) | ||||||||||||||||||
Internal | Article | Outreach | Gem Sourcing | Sequences | Full Cycle RecruiterRecruiting Manager/Leader | Sequences: Overview | Sequences: Manual Stages | Sequence Replies: Using Gem AI to Automatically Set “Interested” Reply Status | 14729249001 | Oct 1, 2025 1:15 PM | Apr 7, 2026 9:42 PM | 26108316527003 | July 25, 2024 10:07 PM (UTC) | May 28, 2024 5:48 PM (UTC) | ||||||||||||||||||
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Internal | Article | ATS | Gem ATS | ATS Integrations | Recruiting Manager/LeaderRecruiting Operations | Providing links to the following Paper resources until we find a better way to add them into the repository: | 14729246001 | Oct 1, 2025 1:15 PM | Apr 7, 2026 9:42 PM | 26109596030491 | June 6, 2024 7:35 PM (UTC) | May 28, 2024 6:18 PM (UTC) | ||||||||||||||||||
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LegalContract Language | Internal | Article | Gem Internal | Legal | Order Form | Recruiting OperationsFull Cycle Recruiter | With manager and Deal Desk approval, you can use the following language in the Contract Notes section of the Order Form to offer price protection for renewal terms. The % of cap is negotiable, but we will not go below 3% in any instance and our default is 5%. We also specify that the protection applies to the per seat license price and not the other modules on the Order Form, but we can negotiate that as well. | 14729233001 | Oct 1, 2025 1:15 PM | Apr 7, 2026 9:42 PM | 26120120777371 | April 24, 2025 10:47 PM (UTC) | May 28, 2024 11:40 PM (UTC) | |||||||||||||||||
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Internal | Article | Gem Internal | Support | Support training | Recruiting OperationsFull Cycle Recruiter | Clarification: In this doc, an “error” can be a message that either the customer sees or one that you see in our tools while investigating. An example of an error a customer might see is the “unable to upload candidate” error in the Gem extension when pushing a candidate into Greenhouse. An example of an error you might see in Sentry is at the bottom of this doc. | 2040000 | Oct 1, 2025 1:15 PM | Apr 7, 2026 9:42 PM | 24754126814491 | April 27, 2024 12:22 AM (UTC) | April 11, 2024 10:44 PM (UTC) | ||||||||||||||||||
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LegalLegal Policies | Internal | Article | Gem Internal | Legal | Internal Sales and Commercial Resources | Recruiting Operations | A copy of Gem’s current subprocessor list for attaching to DPAs or sending directly to customers can be found here, and consists of the following: | 2008000 | Oct 1, 2025 1:14 PM | Apr 7, 2026 9:42 PM | 26411158563227 | December 19, 2024 2:36 AM (UTC) | June 7, 2024 7:39 PM (UTC) | |||||||||||||||||
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LegalLegal Policies | Internal | Article | Gem Internal | Compliance | Compliance | Recruiting OperationsFull Cycle Recruiter | Customers and potential customers may have questions around what data is used to train the Gem AI models, and whether their data will be processed and stored by our AI subprocessors. In general, our first response should always be to direct them to the following help center articles, one of ours and one from Microsoft as we are using OpenAI as our subprocessor to provide the AI services. | 14729247001 | Oct 1, 2025 1:13 PM | Apr 7, 2026 9:42 PM | 26413095200539 | June 7, 2024 8:37 PM (UTC) | June 7, 2024 8:37 PM (UTC) | |||||||||||||||||
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Internal | Article | Gem Internal | Support | Support resources | Recruiting Operations | Prior to May 2023, we used to be able to turn on SMS for Gem teams without any pre-work. This would enable the feature for the team and Gem Admins were able to turn on the feature for individual users, which would automatically provision a phone number with Twilio (our SMS service provider) so they can begin sending out SMS sequences immediately. | 14729242001 | Oct 1, 2025 1:12 PM | Apr 7, 2026 9:42 PM | 29868539729051 | October 15, 2024 5:28 PM (UTC) | October 7, 2024 5:21 PM (UTC) | ||||||||||||||||||
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LegalLegal Policies | Internal | Article | Gem Internal | Compliance | Compliance | Recruiting OperationsFull Cycle Recruiter | Gem requests a few key permissions as part of our email integration; Send, Read, and Delete permissions. The permissions are granted under a very boolean logic in that in order to access some functions of the permission set, we must request the entire permission, and then we mitigate the scope of that access through our own internal controls. | 2030000 | Oct 1, 2025 1:12 PM | Apr 7, 2026 9:42 PM | 27258180445595 | July 15, 2024 5:52 PM (UTC) | July 9, 2024 7:01 PM (UTC) | |||||||||||||||||
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LegalContract Language | Internal | Article | Gem Internal | Legal | Order Form | Recruiting OperationsFull Cycle Recruiter | Customers will sometimes ask for a billing agent to handle the contractual and billing relationship with Gem. The following language can be added to the Order Form contract notes section to accommodate that request: | 4936582002 | Oct 1, 2025 1:12 PM | Apr 7, 2026 9:42 PM | 26407916848411 | June 7, 2024 6:21 PM (UTC) | June 7, 2024 6:21 PM (UTC) | |||||||||||||||||
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LegalLegal Policies | Internal | Article | Gem Internal | Legal | Compliance | Recruiting OperationsFull Cycle Recruiter | Oct 1, 2025 1:12 PM | Apr 7, 2026 9:47 PM | ||||||||||||||||||||||
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Internal | Article | Gem Internal | Support | Support processes | Recruiting OperationsFull Cycle Recruiter | The Sales and Support teams both use different platforms to interact with customers. SDRs use Qualified and TSEs use Intercom. | 14729248001 | Oct 1, 2025 1:12 PM | Apr 7, 2026 9:42 PM | 24753104258331 | May 28, 2024 10:56 PM (UTC) | April 11, 2024 10:11 PM (UTC) | ||||||||||||||||||
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LegalContract Language | Internal | Article | Gem Internal | Legal | Order Form | Recruiting OperationsFull Cycle Recruiter | Following is the language to be inserted into the Order Form terms for any ATS Design Partner Program participants: | 14729210001 | Oct 1, 2025 1:12 PM | Apr 7, 2026 9:42 PM | 28983006307355 | December 3, 2024 5:36 PM (UTC) | September 6, 2024 9:03 PM (UTC) | |||||||||||||||||
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Internal | Article | Gem Internal | Support | Support processes | Recruiting OperationsFull Cycle Recruiter | With the recent increase in layoffs being experienced across our customer base, this guide is designed to help with suggestions that might help you navigate through these kinds of situations. | 14729239001 | Oct 1, 2025 1:11 PM | Apr 7, 2026 9:42 PM | 26119165918619 | May 28, 2024 10:56 PM (UTC) | May 28, 2024 10:55 PM (UTC) | ||||||||||||||||||
LegalContract Language | Internal | Article | Gem Internal | Legal | MSA questions | Recruiting Operations | In the VERY rare instance where a customer needs to allow contractual access to their Gem account by a third party, we should have them sign an account authorization agreement. This would only apply in a scenario where that third party is wholly outside of the control of our customer, so not a subsidiary or affiliate under the terms of their MSA. | 1997000 | Oct 1, 2025 1:11 PM | Apr 7, 2026 9:42 PM | 26406057105691 | June 7, 2024 5:43 PM (UTC) | June 7, 2024 5:43 PM (UTC) | |||||||||||||||||
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LegalContract Language | Internal | Article | Gem Internal | Legal | GDPR/CCPA/Data Privacy Regulations | Recruiting Operations | Current list of data sources for PII: | ContactOut | People Data Labs | 14729245001 | Oct 1, 2025 1:11 PM | Apr 7, 2026 9:42 PM | 26119949442331 | December 18, 2024 10:13 PM (UTC) | May 28, 2024 11:32 PM (UTC) | |||||||||||||||||
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