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(Internal) Who oversees our Pendo account and where do I go if I have questions?
Internal
Article

Mar 17, 2026 1:16 AM
Apr 7, 2026 9:42 PM
Renée Carignan
Renée Carignan

(Internal) Sync cadences for all product surfaces
Internal
Article

Mar 10, 2026 7:52 PM
Apr 7, 2026 10:06 PM
David Dold
David Dold

(Internal) Reset and grant Gem Extension Permissions
Internal
Article

Mar 6, 2026 11:47 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Renée Carignan

(Internal) One-click candidate data export
Internal
Article

Feb 21, 2026 12:04 AM
Apr 7, 2026 9:42 PM
Renée Carignan
Renée Carignan

(Internal) How Greenhouse anonymization affects candidate data in Gem
Legal
Internal
Article

Feb 20, 2026 11:53 PM
Apr 7, 2026 10:07 PM
David Dold
Renée Carignan

(Internal) Offboarding from Gem Scheduling (when interviews are already scheduled)
Internal
Article

Feb 20, 2026 11:37 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Renée Carignan

(Internal) LinkedIn Partnership Objection Handling
Legal
Internal
Article

Feb 6, 2026 2:55 AM
Apr 7, 2026 10:07 PM
David Dold
David Dold

(Internal) January 2026 Eightfold AI Ranking litigation
Internal
Article

Feb 2, 2026 10:26 PM
Apr 7, 2026 9:42 PM
Renée Carignan
David Dold

Gem Scheduling: Create and send smart scheduling links
Internal
Article

Jan 17, 2026 12:53 PM
Apr 7, 2026 9:42 PM
Renée Carignan
M
Michael

(Internal) Audit logs
Internal
Article

Jan 9, 2026 4:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
M
Michael

(Internal) Full data export process for churning customers
Internal
Article

Dec 4, 2025 3:34 AM
Apr 7, 2026 9:42 PM
Renée Carignan
Renée Carignan

(Internal) Extension warnings from LinkedIn
Internal
Article

Dec 3, 2025 12:54 AM
Apr 7, 2026 9:42 PM
Renée Carignan
David Dold

(Internal) Template for Data Use Agreement
Internal
Article

Nov 19, 2025 12:18 AM
Apr 7, 2026 9:42 PM
Renée Carignan
David Dold

(Internal) Countries that Gem will not sell into
Internal
Article

Nov 19, 2025 12:14 AM
Apr 7, 2026 9:42 PM
Renée Carignan
David Dold

Internal
Internal
Directory

Oct 7, 2025 7:55 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

Gem Internal
Internal
Category

Oct 1, 2025 8:43 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] Gem AI sourcing: Intake
Internal
Article

Oct 1, 2025 3:29 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] Admin's Getting Started Guide (DRAFT FOR OVERHAUL)
Internal
Article

Oct 1, 2025 3:29 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] How do I configure a job for availability requests?
Internal
Article

Oct 1, 2025 3:29 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] Talent Compass: Dashboard Current Pipeline View
Internal
Article

Oct 1, 2025 3:29 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] What is the Jobs page?
Internal
Article
Gem ATS
ATS
Gem ATS
Jobs
Recruiting OperationsFull Cycle Recruiter

These are all the jobs in your ATS. We sync these on a frequent, recurring basis. When a new job is added to your ATS, it will show up in Gem Scheduling in a few minutes.

14729241001

Oct 1, 2025 3:28 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
gemsoftware.zendesk.com

23487646925719

May 15, 2024 9:56 PM (UTC)
support.gem.com
May 14, 2024 10:09 PM (UTC)

[DRAFT] How do I schedule custom interviews not found in my ATS?
Internal
Article

Oct 1, 2025 3:28 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] Scheduling interviews in Gem ATS
Internal
Article

Oct 1, 2025 3:27 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] What is the Interview Templates page?
Internal
Article

Oct 1, 2025 3:27 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] Gem Not Loading or Seeing an Error
Internal
Article

Oct 1, 2025 3:27 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal)Dashboard Metric and Widget Definitions
Internal
Article

Oct 1, 2025 3:26 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] Custom Roles
Internal
Article

Oct 1, 2025 3:26 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] What is the Tasks page?
Internal
Article

Oct 1, 2025 3:26 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

[DRAFT] Talent Compass: Free & Starter
Internal
Article

Oct 1, 2025 3:25 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem's role as a data processor under data privacy regulations
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Cross-team Project sharing
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Avionté integration
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Basic GDPR information to share with customers
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) PH Creative (Happy Dance) partnership
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Software Privacy Policy
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Does Gem undergo external security and penetration testing?
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Jobvite integration
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Greenhouse sync timings
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Workday integration: Customer eligibility and setup
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Help Center
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Scheduling: Overview
Internal
Article

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) OFCCP, Diversity, and URM Best Practices
LegalLegal Policies
Internal
Article
Gem Internal
Legal
Public-facing Gem Policies
Talent MarketerHiring ManagerRecruiting Manager/Leader

At Gem, we strongly believe in the positive impact that diversification efforts can have, both in improving the opportunities available to traditionally underrepresented groups and in the incredible benefits that a diverse workforce can have for a business. Businesses with a diverse workforce can better understand their customers and users by leveraging a range of experience and viewpoints of their employees, and better serve their communities as well. Diversity sourcing is one of the biggest levers a business can use to achieve these goals, so we’ve compiled these best practices for complying with OFCCP requirements. These recommendations will support your diversity initiatives while removing some of the uncertainty that can accompany efforts to diversify candidate pipelines under OFCCP guidelines.

2033000

Oct 1, 2025 1:16 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

23948711602075

April 27, 2024 12:25 AM (UTC)
zebrastripe.zendesk.com
March 18, 2024 9:09 PM (UTC)

(Internal) Gem ATS: Migration from Greenhouse/Lever (TSE version)
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How to use Upflow to help your customers
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) What is the Office Wi-Fi?
Internal
Article
Gem Internal
IT
Getting IT Help
Recruiting OperationsFull Cycle Recruiter

Your laptop should automatically connect to the wifi name Zebrastripe if you are located in the SF-Office. Mobile devices can connect to the wifi Gem-Guest using password: domorewithgem

14729244001

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

8134170741787

April 27, 2024 12:21 AM (UTC)
zebrastripe.zendesk.com
August 16, 2022 8:21 PM (UTC)

(Internal) Sequences: Linking Gem Sequence activity for an ATS job
Internal
Article
Outreach
Gem Sourcing
Sequences
Full Cycle RecruiterRecruiting Manager/Leader

Sequences: Overview | Sequences: Manual Stages | Sequence Replies: Using Gem AI to Automatically Set “Interested” Reply Status

14729249001

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

26108316527003

July 25, 2024 10:07 PM (UTC)
zebrastripe.zendesk.com
May 28, 2024 5:48 PM (UTC)

(Internal) Gem's SLA for inclusion in negotiated MSAs
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Mutual Non-Disclosure Agreements
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How is ATS location derived?
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Capacity Planner overview
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Lever integration: How to set up Lever EEO data import
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Pages
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem ATS feature capabilities, syncs and permissions
Internal
Article
ATS
Gem ATS
ATS Integrations
Recruiting Manager/LeaderRecruiting Operations

Providing links to the following Paper resources until we find a better way to add them into the repository:

14729246001

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

26109596030491

June 6, 2024 7:35 PM (UTC)
zebrastripe.zendesk.com
May 28, 2024 6:18 PM (UTC)

(Internal) Outreach Stats: In dashboards
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) SF Office | Adding a printer/in-office printing
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Branded campaigns: Collaboration and privacy overview
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Pipeline Analytics filter guide
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) SuccessFactors integration: Customer eligibility and setup
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) License and user management options
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) SuccessFactors integration: Expected real-time webhooks
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Order Form language to include a cap on renewal pricing
LegalContract Language
Internal
Article
Gem Internal
Legal
Order Form
Recruiting OperationsFull Cycle Recruiter

With manager and Deal Desk approval, you can use the following language in the Contract Notes section of the Order Form to offer price protection for renewal terms. The % of cap is negotiable, but we will not go below 3% in any instance and our default is 5%. We also specify that the protection applies to the per seat license price and not the other modules on the Order Form, but we can negotiate that as well.

14729233001

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

26120120777371

April 24, 2025 10:47 PM (UTC)
zebrastripe.zendesk.com
May 28, 2024 11:40 PM (UTC)

(Internal) SAML identity authentication
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Acceptable Use Policy
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Content Stats: Overview
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Setting up your Yubico - Yubikey
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) 525 Market Street | SF office WiFi
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem product architecture diagram
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How to provision access to Gem Support dashboard
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Do Not Sell My Personal Information Request
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Sequence replies: Using Gem AI to automatically set “Interested” reply status
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Career sites
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) SmartRecruiters integration: Pipeline Analytics setup
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) SMS registration (for CSMs)
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Data refresh overview
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Approved Order Form contract notes for scheduled expansion pricing
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem processes dashboarding
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) I need a spare mouse/keyboard/cable(s)
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) SuccessFactors integration: Overview
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Lever integration: Available features and FAQs
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Talent Compass: Definitions and terminology
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Is Gem a Privacy Shield participant?
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Support: General error message debugging guide
Internal
Article
Gem Internal
Support
Support training
Recruiting OperationsFull Cycle Recruiter

Clarification: In this doc, an “error” can be a message that either the customer sees or one that you see in our tools while investigating. An example of an error a customer might see is the “unable to upload candidate” error in the Gem extension when pushing a candidate into Greenhouse. An example of an error you might see in Sentry is at the bottom of this doc.

2040000

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

24754126814491

April 27, 2024 12:22 AM (UTC)
zebrastripe.zendesk.com
April 11, 2024 10:44 PM (UTC)

(Internal) Google API Services Usage Disclosure
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Japanese data privacy regulations
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Dashboard library
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Bullhorn integration
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Workable integration
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Application Review: Overview
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Identifying reference customers by Gem product
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem jobs: Talent Compass
Internal
Article

Oct 1, 2025 1:15 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Outreach Stats: Odds and ends
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Security Policy
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Objection handling around LinkedIn's CRMConnect
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Candidate Privacy Statement
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Sequences: Premium email finding auto-send when email is returned
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Exec Recruiting confidentiality options in Gem
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Making discounts contingent on marketing commitments in the Order Form
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Is Gem Scheduling covered under our SOC audit?
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Source and access to candidate data
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Sequences: Auto-sequence upon form submission
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Customers with whom we have marketing rights
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem ATS: Migration from Greenhouse/Lever (CSM version)
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Parent/child application linking in Talent Compass
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How do I get access to software? | Create a ticket with IT?
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) What is the minimum deal size where we will review redlines?
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Where can I find the General documentation index
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Security/compliance package for prospects and renewing customers
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) JazzHR integration
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Where are the Gem Product Roadmaps?
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Android MDM Setup Instructions
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Support: Gem ATS migration guide
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Support: Data export policy
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Dashboards overview
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) DEI questions
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How do I request WFH equipment?
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Ashby integration
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Folders
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How is ATS location derived for candidates?
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Send on behalf of (SOBO): Overview
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Support: Holiday, wellness, and FTO guidelines
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) One-time concession discounts for Order Forms
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Support dashboard: General how to's
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) iCIMS integration: Customer eligibility and setup
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem's current subprocessor listA copy of Gem’s current subprocessor list for attaching to DPAs or sending directly to customers can be found here, and consists of the following:
LegalLegal Policies
Internal
Article
Gem Internal
Legal
Internal Sales and Commercial Resources
Recruiting Operations

A copy of Gem’s current subprocessor list for attaching to DPAs or sending directly to customers can be found here, and consists of the following:

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Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

26411158563227

December 19, 2024 2:36 AM (UTC)
zebrastripe.zendesk.com
June 7, 2024 7:39 PM (UTC)

(Internal) Rippling allowlist sync
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) OFCCP compliant search history reports
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How to check and free up hard disk space on your Mac
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Greenhouse integration: User permissions
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Parent/child requisitions overview
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) DUNS number for Gem Software
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Avature integration
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem's fax number
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Approved Order Form language to use with Early Renewals
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) WhatsApp Business integration
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Using the All Hands Space
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) What customers do we have in specific verticals?
Internal
Article

Oct 1, 2025 1:14 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem email permissions: Overview
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Branded campaigns overview
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Lever integration: Customer eligibility and setup
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem ATS: Configurable Scorecards
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Design Principles
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) General interface FAQs
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem ATS: Scheduling
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Dashboards presentation view
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) SmartRecruiters integration: Overview
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Workday integration: Overview
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Setting and updating a team's domain mail agent
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Internal Sales and Commercial Resources
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Terms of Service
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Cookies Policy
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Order Form Replacement
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Traveling Internationally?
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem AI and compliance
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Online and offline MSA
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Projects: Overview
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Is Gem ISO 27001 certified?
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How to reverse a credit memo
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Outreach Stats: DEI race/ethnicity breakdowns
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Data usage and model training for Gem AI features
LegalLegal Policies
Internal
Article
Gem Internal
Compliance
Compliance
Recruiting OperationsFull Cycle Recruiter

Customers and potential customers may have questions around what data is used to train the Gem AI models, and whether their data will be processed and stored by our AI subprocessors. In general, our first response should always be to direct them to the following help center articles, one of ours and one from Microsoft as we are using OpenAI as our subprocessor to provide the AI services.

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zebrastripe.zendesk.com

26413095200539

June 7, 2024 8:37 PM (UTC)
zebrastripe.zendesk.com
June 7, 2024 8:37 PM (UTC)

(Internal) Gem's use of Customer Data and Aggregate Data
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) OFCCP questions for Gem customers
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) SuccessFactors integration: User permissions
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Customer billing addresses that will result in taxes on their invoice
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Sequences: GoodTime Meet integration
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Vitally Overview
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Domain and email address changes
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Updating my laptop's MacOS
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How to update a billing address for a customer
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Color
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem extension sourcing site overview matrix
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) ATS candidate rediscovery (ATS search) overview
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Usage by User - Definitions for Reference
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Sequences: Call forwarding overview
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem custom fields
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Software, Inc. Responsible Disclosure Policy
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How to integrate consent into your Gem workflows
Internal
Article

Oct 1, 2025 1:13 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Enabling SMS for a Gem team (for TSEs or Engineers)
Internal
Article
Gem Internal
Support
Support resources
Recruiting Operations

Prior to May 2023, we used to be able to turn on SMS for Gem teams without any pre-work. This would enable the feature for the team and Gem Admins were able to turn on the feature for individual users, which would automatically provision a phone number with Twilio (our SMS service provider) so they can begin sending out SMS sequences immediately.

14729242001

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

29868539729051

October 15, 2024 5:28 PM (UTC)
zebrastripe.zendesk.com
October 7, 2024 5:21 PM (UTC)

(Internal) How to turn on parent/child for a team
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Differences in Pipeline Analytics vs. the ‘Current Pipeline’ dashboard widget
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Breezy integration
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Recruitee integration
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) SuccessFactors integration: Available features and FAQs
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Lever integration: Metrics API
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Outreach Stats: Overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Allowlisting Chrome extension permissions (Microsoft 365)
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) The approved slide deck for generating external presentations
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Outreach Stats: Improvements
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Referencing a previously signed Order Form or MSA on a new Order Form
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Support: Gem sandbox
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Travel Policy for IT
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Design at Gem
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Events module
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Greenhouse integration: Overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How Gem uses the requested email permissions
LegalLegal Policies
Internal
Article
Gem Internal
Compliance
Compliance
Recruiting OperationsFull Cycle Recruiter

Gem requests a few key permissions as part of our email integration; Send, Read, and Delete permissions. The permissions are granted under a very boolean logic in that in order to access some functions of the permission set, we must request the entire permission, and then we mitigate the scope of that access through our own internal controls.

2030000

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

27258180445595

July 15, 2024 5:52 PM (UTC)
zebrastripe.zendesk.com
July 9, 2024 7:01 PM (UTC)

(Internal) Rationale behind not accepting higher limitations of liability or changes to indemnification in our MSA negotiations
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Calendly integration
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) What is Gem's office address and phone number?
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Setting up an Order Form to support a billing agent
LegalContract Language
Internal
Article
Gem Internal
Legal
Order Form
Recruiting OperationsFull Cycle Recruiter

Customers will sometimes ask for a billing agent to handle the contractual and billing relationship with Gem. The following language can be added to the Order Form contract notes section to accommodate that request:

4936582002

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

26407916848411

June 7, 2024 6:21 PM (UTC)
zebrastripe.zendesk.com
June 7, 2024 6:21 PM (UTC)

(Internal) Gem Chrome extension data collection disclaimer
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Brand Guide and Resources
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Branded campaigns: Onboarding checklist
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Application Review: Branded no-reply
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) I lost my badge | How do I get a new badge to the office?
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) In-Office | Conference Room Tips
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Sequence bounces
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Email reply tracking bugs
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem domains
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem API overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Where does Gem store data and do we have a Transfer Impact Assessment
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Lever integration: Overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Data import
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem ATS: Migration Guidance
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Less common legal questions from customers
LegalLegal Policies
Internal
Article
Gem Internal
Legal
Compliance
Recruiting OperationsFull Cycle Recruiter

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:47 PM
Renée Carignan
Optemization

(Internal) Is Gem SOC2 compliant?
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Is Gem FedRamp or GCC High certified?
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How to reset a Gem's Macbook password
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Support: Handling outages (all teams)
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Approved opt out language
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Master Services Agreement (Services Terms and Conditions Agreement)
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Email reply tracking: Overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Rules that trigger a Deal Desk review in Dealhub
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How do I order Forkable?
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) iCIMS integration: Overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Pipeline Analytics overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Product Personas
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Sequences: InMail reply tracking
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Permissions requested by the Gem Chrome extension
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Greenhouse integration: Customer eligibility and setup
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Sequences: SMS launch overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Talent Pipeline overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem software W9
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem ATS: JobTarget (job boards) Integration
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Internal Repository
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Dashboard reference lines for time-series widgets
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Sequences: Overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Application Review: Custom QA filter FAQ
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) AI sourcing: Overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Pipeline Analytics debugging
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Support: Sales conversation hand-offs (to/from)
Internal
Article
Gem Internal
Support
Support processes
Recruiting OperationsFull Cycle Recruiter

The Sales and Support teams both use different platforms to interact with customers. SDRs use Qualified and TSEs use Intercom.

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zebrastripe.zendesk.com

24753104258331

May 28, 2024 10:56 PM (UTC)
zebrastripe.zendesk.com
April 11, 2024 10:11 PM (UTC)

(Internal) Gem extension: Overview
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Offline Order Forms
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Taleo integration
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem <> Microsoft Graph API permissions
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Sequences: Manual stages
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem ATS job postings not appearing in Google searches
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem ATS Design Partners contract language
LegalContract Language
Internal
Article
Gem Internal
Legal
Order Form
Recruiting OperationsFull Cycle Recruiter

Following is the language to be inserted into the Order Form terms for any ATS Design Partner Program participants:

14729210001

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization
zebrastripe.zendesk.com

28983006307355

December 3, 2024 5:36 PM (UTC)
zebrastripe.zendesk.com
September 6, 2024 9:03 PM (UTC)

(Internal) Profile page and Activity feed
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Adjusting a user's role for Stripe
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Parent/child application linking in Talent Compass
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) AI sourcing: How to write filters
Internal
Article

Oct 1, 2025 1:12 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) How is time in stage calculated?
Internal
Article

Oct 1, 2025 1:11 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem demo instance next steps
Internal
Article

Oct 1, 2025 1:11 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Gem Software Privacy Policy for Non-B2B Customers
Internal
Article

Oct 1, 2025 1:11 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Data Processing Addendums
Internal
Article

Oct 1, 2025 1:11 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Brand and Events Marketing Documentation
Internal
Article

Oct 1, 2025 1:11 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Support: Customer layoffs guide
Internal
Article
Gem Internal
Support
Support processes
Recruiting OperationsFull Cycle Recruiter

With the recent increase in layoffs being experienced across our customer base, this guide is designed to help with suggestions that might help you navigate through these kinds of situations.

14729239001

Oct 1, 2025 1:11 PM
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Renée Carignan
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zebrastripe.zendesk.com

26119165918619

May 28, 2024 10:56 PM (UTC)
zebrastripe.zendesk.com
May 28, 2024 10:55 PM (UTC)

(Internal) Account Authorization Agreement
LegalContract Language
Internal
Article
Gem Internal
Legal
MSA questions
Recruiting Operations

In the VERY rare instance where a customer needs to allow contractual access to their Gem account by a third party, we should have them sign an account authorization agreement. This would only apply in a scenario where that third party is wholly outside of the control of our customer, so not a subsidiary or affiliate under the terms of their MSA.

1997000

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Renée Carignan
Optemization
zebrastripe.zendesk.com

26406057105691

June 7, 2024 5:43 PM (UTC)
zebrastripe.zendesk.com
June 7, 2024 5:43 PM (UTC)

(Internal) Support: Hand-offs to Support checklist and best practices
Internal
Article

Oct 1, 2025 1:11 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Process for setting up teams using an on-premise exchange server: Nylas
Internal
Article

Oct 1, 2025 1:11 PM
Apr 7, 2026 9:42 PM
Renée Carignan
Optemization

(Internal) Current list of data subprocessors supplying supplementary candidate data
LegalContract Language
Internal
Article
Gem Internal
Legal
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Oct 1, 2025 1:11 PM
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