Network Error
If the extension or our site isn’t loading and you’re seeing an error that looks like “Network error: Network request failed”, we’re likely experiencing temporary downtime.
We’re sorry if that’s the case! Here are a few things you can try:
- Try refreshing the page.
- If that doesn’t work, wait a minute and refresh again.
- If the issue persists, please contact support@gem.com or chat with us.
Application Error
If you see an error like “An error occurred in the application and your page could not be served”, it may be because you are looking at a really big project or sequence (1,000+ candidates) and it’s taking too long to load.
We’re working on improvements to Projects and Sequences so they can contain unlimited candidates.
In the meantime, we recommend creating a second Project and adding half your candidates to it or cloning your Sequence and adding new candidates.
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.