(Internal) How do I get access to software? | Create a ticket with IT?

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Oct 1, 2025 1:14 PM

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Renée Carignan

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Please create a ticket in Zendesk for IT by utilizing the/zendesk create_ticketshortcut in Slack or by simply emailing us athelpme@gem.com

For general questions please reach out to us in the #ask-ops channel
For urgent requests please submit a ticket and Slack us the ticket link along with @mention | @IT

Slack Example :

Type in /zendesk and type “/zendesk create_ticket”(no quotes)

Once selected, you will have to type create_ticket and press enter

3. A form will now pop up. Please fill out the following:

-Subject

-Requester (will default to the ticket creator)

-Assignee (select IT)

-Description

4. Once all fields have been completed, please click submit and IT will be happy to assist!

keywords: can i get access to?

Please create a ticket in Zendesk for IT by utilizing the/zendesk create_ticketshortcut in Slack or by simply emailing us athelpme@gem.com