(Internal) Outreach Stats: Improvements

Audience

Internal

Displayed Description

Page Type

Article

Product	Outreach Stats (Talent Compass)
Expert(s)	Shalan Billault-Lee, Alex Shadley (CRM team)
Slack channel
This article was last verified on	05/30/2024

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Summary

Summary of the product

At the end of May, we shipped the ability to show Outreach Stats in Dashboards, but only supported the table view. We now have full support for visualizing outreach statistics in Dashboards!

Eligibility

Requirements to have this functionality: Talent Compass→ available for all ATSs

Any upcoming additions on the roadmap? Nothing planned at this time.

Why did we build it?

Customers want to see Top of Funnel / Outreach stats in dashboards as well because they want to analyze & report across the funnel - now we support many more visualizations.

Personas+ Use Cases

Anyone, but especially:

rec ops & rec leaders: see how their teams are performing, end-to-end
sourcing managers: see how their teams are performing at the TOF

Competition

If a mutual customer already has access to our API or S3, then Ashby can report on Gem TOF in their reporting modules.

Functional Details

How does the product work?

Open up your favorite dashboard
Create a new widget
Choose one of the new metrics, either “Outreach activity” or “Outreach funnel”
Enjoy all the new outreach visualizations!

Limitations/Gotchas?

We don’t currently support a breakdown and a group-by on the same visualization
Today, rates (such as open rates) are calculated as % of prospects passing on from the previous stage, but there are plans to also add overall rates (e.g. total % prospects making it to this stage)

Future State

Roadmap: Fast follows and any medium term (3-6 month) roadmap items that are actually planned/resourced
Future ideas: concepts that we likely want to pursue at some point but have not committed to yet. We’d like to explore further in the future so keep us in the loop if prospects/customers are interested and potentially willing to partner on any of these items.

What if customers have feedback on it?

Please post your feedback in #talent-analytics & tag @Grant M @Ann S

Summary
Summary of the product
Eligibility
Why did we build it?
Personas+ Use Cases
Competition
Functional Details
How does the product work?
Limitations/Gotchas?
Future State
What if customers have feedback on it?

Future State

Roadmap: Fast follows and any medium term (3-6 month) roadmap items that are actually planned/resourced

Future ideas: concepts that we likely want to pursue at some point but have not committed to yet. We’d like to explore further in the future so keep us in the loop if prospects/customers are interested and potentially willing to partner on any of these items.