Product | Application Review |
Expert(s) | Cynthia Day, Shawn Zhang, Sandi Rail (CRM team) |
Slack channel | |
This article was last verified on | 04/25/2024 |
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Please use the following list to see additional internal articles regarding Application Review:
- (Internal) Application Review: Overview
- (Internal) Application Review: Branded no-reply
- (Internal) Application Review: Custom QA filter FAQ (đź“Ťyou are here)
Emergency panic shutoff button?
applicant_review_qa_filter feature flag
Greenhouse:
How are the filter options for questions and answers generated?
We look at the value in the GreenhouseJobPost table, under the questions column. Currently, we allow filtering only of boolean, single_select, and multi_select questions, with open response/freeform text as a potential option if heavily requested by customers.
Why isn’t the filter showing up?
If the job posting has no application questions, or only freeform application questions (which we don’t support filtering for), then the custom Q&A filter won’t show up.
There is a mismatch between the questions I can see on the application profile and the ones in the filter modal. What’s going on?
There are many possibilities here -
For Eng debugging purposes - our questions/answers in the modal are from GreenhouseJobPost.questions, while the ones displayed in the application while viewing are from GreenhouseApplication.answers. These are your backend source of truth for what values should be.
There is a mismatch between how many applications are loaded in the sidebar and how many the Custom Questions filter button says up top.
The count up top and the loaded applications are separate queries. For some reason, the count query runs considerably slower, and the number in the filter may be slow to update, while the applications query has already populated the sidebar with the appropriate filtered applications. We will improve this
Workday:
Why isn’t the filter showing up?
If the job posting has no application questions, or all non-multiple-choice application questions (which we don’t support filtering for), then the custom Q&A filter won’t show up.
How are the filter options for questions and answers generated?
We look at the total set of all questions in WorkdayQuestion, WorkdayQAAssoc, and WorkdayAnswerOption. Currently, we allow filtering only of MULTIPLE_CHOICE type questions from Workday, which corresponds to single/multi-select from Greenhouse.
For Eng debugging purposes - those 3 above tables are your source of truth for Workday QA data.
Some options are missing in the filter for some questions in comparison to the options in the ATS.
We generate the options based on the set of question/answer options we have in Gem. If there is no application that has a response with a certain option, then it will not appear as a filter option. This is most likely going to occur with questions that have a high probability of being a certain answer (eg, for a US based company hiring in the US, “are you legally allowed to work in the US” or some question of that nature).