(Internal) SuccessFactors integration: Expected real-time webhooks

Audience

Internal

Displayed Description

Page Type

Article

Product	SuccessFactors integration
Expert(s)	Brad Edwards, John Yamashiro (Enterprise EPD team)
Slack channel	#success-factors-integration
This article was last verified on	03/12/2024

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This is a table of what actions are supposed to trigger a real-time (real-time = ~15 minutes delay) update from SuccessFactors after the integration is set up.

Webhook is for:	Action taken:	Does SuccessFactors send a webhook? ✅ = Yes (the object the webhook is for is updated “real-time”) ❌ = No
Update of Candidate profile
	Update contact email	✅
	Update phone	✅
	Update name	✅
	Add resume attachment	✅
	Add tag	✅
	Edit education	✅
	Edit work experience	✅
	Create new profile through external career site	✅
	Upload candidate through sidebar	✅
Update of Application
	External candidate applies to job through career page	❌
	Forward Candidate to Job	❌
	Invite Candidate to Apply	❌
	Manually add candidate to job through the UI	❌
	Add comment	✅
	Changing application status	✅
	Recruiter manually updates application fields (e.g. ethnicity, conviction response, disability) on Non-Applicant	✅
	Add tag to candidate through application view	❌
	Close / Reopen Candidate from Consideration	❌ Note: closing/re-opening candidate from consideration are legacy features, and have been replaced by ‘Disqualify’ candidate that does fire an event
	Disqualify candidate	✅
Update of Job Requisition
	Create job requisition	✅
	Change title (internal/external)	✅
	Change status	✅
	Change job location (country/state)	✅
	Change job role	✅
	Change recruiter	✅
	Change hiring manager	✅