Admin settings

Welcome to Gem’s all-in-one recruiting platform!

Technical requirements

Is Gem available on mobile devices?

Clearing your cache

Admins getting started guide

What browsers does Gem support?

Hiring Manager guide

I love Gem, how can I spread the word?

Rules of engagement in Gem

Advanced features in Gem

AI scoring criteria best practices

Sharing and collaborating with Gem

Navigating your Gem home page

Customizing your Gem home page

Add and remove team members

Gem custom fields

Offboard Gem users

Add a new user to Gem

Do Not Contact company list

Gem access types and permissions

Email permissions within Gem (Gmail)

SAML configurations in Gem

Email account API limit error

Domain and email address changes

Configuring consent for Gem in Microsoft Office 365

Outlook aliases

Email permissions within Gem (Microsoft Outlook 365)

Gmail aliases

Reduced-permission email integration

Google Calendar events in Gem Activity feeds

Gmail signatures

Gem standard FAQs

Gem 2025 Observed Holidays

Data retention policy

GDPR (General Data Protection Regulation)

Gem individual FAQs

Gem pricing

(Internal) Template for Data Use Agreement

Staffing plan: Customer FAQs

Application Review: Overview and getting started

AI-powered App Review

Gem AI sourcing: Filters best practices

Get started with AI sourcing

AI sourcing best practices: Troubleshooting too few or too many profiles

Maximizing Gem AI sourcing: Leveraging Gem AI sourcing agents for top results

Gem AI sourcing: Review talent profiles

Gem AI rediscovery: Overview and getting started

(Internal) Gem ATS feature capabilities, syncs and permissions

Dashboards: Job requisition and interview data (Greenhouse)

Pipeline Analytics - Lever

Greenhouse stage transition rules

Fraud Detection Agent Overview

Pipeline Analytics filters - SmartRecruiters

Handing off work in Gem

Allowing third-party cookies

Gem ATS: Manage candidates as an agency recruiter

Gem ATS: Manage agencies and agency recruiters

(Internal) January 2026 Eightfold AI Ranking litigation

Application Review

Custom application questions in Gem ATS

Gem ATS: Custom application questions

Enable CAPTCHA for Gem ATS job applications and forms

Gem ATS: Application custom fields

(Internal) How Gem uses the requested email permissions

(Internal) Data usage and model training for Gem AI features

(Internal) Countries that Gem will not sell into

Dashboards overview

Dashboard library

Stacked bar charts

Dashboard widgets

Dashboards: Overview and creation

Industry benchmarks

Dashboard reference lines for time-series widgets

How time to hire is calculated in Gem

Complete bulk actions in Gem

DEI race/ethnicity in Gem

DEI gender in Gem

Gem for Outlook

Gem Forms: Create and embed forms

(Internal) Current list of data subprocessors supplying supplementary candidate data

Gem ATS: Set data retention policy

Gem AI legal, privacy and compliance FAQs

Gem AI features overview

AI match scores

Gem’s API

Gem jobs user oerview

Installing the Gem Chrome extension

Using the Gem Chrome extension in Gmail

Is Javascript running?

Reinstalling the Gem Chrome extension

Disabling the Gem Chrome extension in Gmail

Gem Chrome extension: Supported websites

LinkedIn PDF resumes not downloading on public profiles

The Gem Chrome extension: Overview and installation

(Internal) Extension warnings from LinkedIn

(Internal) What is the Office Wi-Fi?

Greenhouse Pipeline Analytics setup guide

Aligning Gem Projects with Greenhouse jobs

Setting up your Greenhouse Harvest API key

Connecting to Greenhouse via the Gem Chrome extension

Gem integrations: Greenhouse setup

Greenhouse | Gem integrations

Gem matching wrong candidate in Greenhouse when sourcing someone

Error when uploading or viewing profiles with Greenhouse

Gem to Greenhouse email and SMS activity sync

Import people from Entelo into Greenhouse using Gem

Adding default Greenhouse tags in Gem

Bulk import people into Greenhouse from a Gem Project

Setting up Gem webhooks in Greenhouse

Using Gem within Greenhouse

Harvest API Key required permissions

Gem and Greenhouse data sync intervals

InMail activity tracking

Sending InMail Sequences in Gem

Gem Scheduling: Set up a scheduling calendar in Google Workspace

Gem Scheduling: Zoom conflicts

Gem Scheduling: Unschedulable interviews in Greenhouse

Gem Scheduling: Zoom Meeting hosts

Gem integrations: iMocha

Gem integrations: CodeSignal

Gem integrations: CoderPad

Gem Scheduling: Set up Zoom for video conferencing

Gem Scheduling: Greenhouse subdomains

Gem Scheduling: Connect a Lever account

Gem Scheduling: Required permissions for Microsoft 365

Gem Scheduling: Connect a HackerRank account

Gem Scheduling: Importing Microsoft 365 users as interviewers

Gem Scheduling: Set up a scheduling calendar in Outlook

Gem integrations: HRISes

Gem Scheduling: Configure a Greenhouse API key

Gem Scheduling: Required permissions for Google Workspace

Gem Scheduling: Supported ATSes

Gem Scheduling: Supported calendar tools

Gem Scheduling: Set up Microsoft Teams for video conferencing

Gem integrations: Checkr

Gem Scheduling: Solve the Google Workspace "Error 400: admin_policy_enforced"

Gem integrations: Sterling

Gem Scheduling: Connect a CoderPad account

Gem integrations: Rippling (HRIS)

Gem Scheduling: Connect a Slack account

Gem Scheduling: Microsoft 365 admin consent

Gem integrations: Docusign

Gem integrations: Certn

Gem Scheduling: Supported video conferencing tools

Gem Scheduling: Set up Google Meet for video conferencing

Gem Scheduling: Supported live coding tools

(Internal) How Greenhouse anonymization affects candidate data in Gem

(Internal) Gem's current subprocessor listA copy of Gem’s current subprocessor list for attaching to DPAs or sending directly to customers can be found here, and consists of the following:

Configuring scorecard templates in Gem ATS

Gem ATS: Adding take home assignments to your job interview plan

Gem ATS: Configure scorecard templates

Gem ATS: Manually scheduling interviews

Gem ATS: Complete a scorecard

(Internal) Offboarding from Gem Scheduling (when interviews are already scheduled)

Gem ATS: Mobile support

Gem ATS: Opening approvals

[DRAFT] What is the Jobs page?

Gem ATS: Openings

Gem ATS: Posting jobs to external job boards

Posting jobs to external job boards

Creating and managing jobs in Gem ATS

Gem integrations: JobTarget

Gem ATS: Adding pay transparency to job posts

Gem ATS: Generating XML feed for job board postings

Gem ATS: Finding and applying to a job as a candidate

Gem ATS: Manage global notifications settings

Gem ATS: Manage rejection and dropout reasons

Gem ATS: Following jobs

Gem ATS: Create and manage locations

Gem ATS: Internal job boards

Gem ATS: Configure your job board

Gem ATS: Manage job close reasons

Gem ATS: Create and manage departments

Gem ATS: Create and manage sources

Gem ATS: Confidential jobs

Gem ATS: The Sourcing tab

Gem ATS: Knockout questions

Gem ATS: LinkedIn job wrapping

Gem ATS: Create a job

Gem ATS: Job approvals

Gem ATS: Confidential openings

Gem ATS: Edit a job

(Internal) LinkedIn Partnership Objection Handling

Gem integrations: Lever setup

Gem integrations: Lever - importing EEOC survey data into Gem

Gem integrations: Lever - full data sync setup

(Internal) Account Authorization Agreement

Fraud Detection Agent Overview

Deleting or removing prospects

Data Refresh

How do I manually log touchpoints in Gem?

Adding candidates from Greenhouse into Gem

Data Refresh

Gem Scheduling: The self-scheduling workflow

Gem ATS: Candidates

No emails found

Similar prospects

Merging duplicate Gem profiles

Gem ATS: Attaching files

Adding candidates to a job in Gem ATS

Gem ATS: CSV data migration

Gem ATS: Linking Gem users to their candidates' profiles

Gem Scheduling: Superdays

How do I add a Candidate to a second Sequence in Gem?

Drag and drop to add a person to Gem

Resume book upload

Gem Scheduling: The request availability workflow

One-off messages

Managing candidates in process in Gem ATS

Gem Scheduling: Create and send smart scheduling links

Candidate profile

Gem ATS: Import candidates into jobs via CSV

Candidate profiles

Gem Scheduling: Cancel an interview

Gem Scheduling: Reschedule an interview

Using the Gem Chrome extension in Gmail guide

Transfer candidates to a different job in Gem ATS

Gem Scheduling: Schedule an interview

Prospect scorecards

Gem Scheduling: Manage eligibilities and tags

Gem Scheduling: Training programs

Gem Scheduling: Add ‘ignore’ keywords

Gem Scheduling: Interviewer seats and interviewer pools

Gem Scheduling: Interview templates

Gem Scheduling: Training pools

Gem Scheduling: Hiring meetings

Gem Scheduling: Place holds on interviewers' calendars

Gem Scheduling: The Scheduling Queue

Gem Scheduling: Manage interviewers

Gem Scheduling: Navigation

Gem ATS: Configure offer admin settings

Gem ATS: Conditional offer sections

Gem ATS: Offer approvals

Gem ATS: Send offers to candidates

Gem ATS: Generate offers for candidates

(Internal) Order Form language to include a cap on renewal pricing

(Internal) Gem ATS Design Partners contract language

(Internal) Setting up an Order Form to support a billing agent

Gem integrations: Comeet

Gem integrations: Recruitee

Gem integrations: Jobvite

Gem integrations: Breezy

Gem integrations: Taleo

Gem integrations: SuccessFactors

Gem integrations: Ashby

Gem integrations: Paycor

Gem integrations: Bullhorn

Gem integrations: Workable

Gem integrations: Teamtailor

Gem integrations: Rippling

Gem integrations: Fountain

Gem integrations: Salesforce

Gem integrations: ATS integrations

Gem integrations: SmartRecruiters

Gem integrations: iCIMS

Gem integrations: JazzHR

The Job Board API

Gem integrations: Avionté

Gem integrations: Rapportive

Gem integrations: Slack

Gem integrations: Calendly

Gem integrations: Calendly V1 API key deprecation

Gem integrations: YC Work at a Startup

Gem integrations: GoodTime Meet

Gem integrations: Enable a third party integration

Gem integrations: Integrations library

Outreach Stats overview guide

Click tracking

Open tracking

Outreach stats overview

Tracking interested response rate

Content Stats overview

Pipeline Analytics overview guide

Attribution In Pipeline Analytics

Pipeline Analytics: Overview

Saving and sharing reports

Funnel view vs. Activity view

Passthrough rates

Forecasting and planning with Pipeline Analytics

Stage outcomes

When does the week begin for stats?

Pipeline Analytics: Stages

Pipeline Analytics: Stage mapping

Getting started with Talent Compass

The Pipeline Analytics dashboard

Complete bulk actions in Gem

Gem Talent Community

Organize Projects with Project fields

Talent pools best practices

Creating a Project in Gem

Getting started with Gem Projects: Overview and dashboard

Creating and organizing team-wide talent pools in Gem: Best practices

Custom fields in Gem: Organizing candidates and projects

Import candidates and prospects to Gem Projects

Configuring default Sequences for a Project

How to create a Project in Gem

Uploading CSVs to Gem

Transferring candidates between Gem projects

Sharing a Gem Project

Projects overview

Project fields best practices

Cross-domain Project sharing

Bulk create applications for prospects in a Project

Shared Projects

Prospect Search: Filters

Create talent pools with Prospect Search

Prospect Search: Filters guide

Prospect Search: Overview guide

Using Prospect Search for sourcing rediscovery

ATS candidate rediscovery (ATS search)

Prospect Search: Saved search automations

Using Prospect Search for ATS rediscovery

Prospect Search overview

Prospect Search: "Likely to Move" saved search filter

(Internal) OFCCP, Diversity, and URM Best Practices

Capacity Planner: Insights and charts

Forecasting and planning

Getting started with Capacity Planner

Source channel ROI calculator

Capacity Planner: Hiring and recruiter tables

Custom groupings

Schedule automated reports

Filters

Reviews

Text message (SMS) sequences

Gem messages

Sending WhatsApp messages

Gem integrations: WhatsApp Business

Adding manual stages (“To-dos”) to your Sequences

(Internal) Sequences: Linking Gem Sequence activity for an ATS job

Gmail: How many recipients can I send email Sequences to at one time?

Unsubscribe links

How to send Sequences as someone else

What happens when an email Sequence to a candidate bounces?

Call forwarding: Receive candidate phone calls from your Gem phone number

Send on-behalf-of using multiple accounts (for agencies)

Automatically track Sequence reply statuses

Getting started with Gem Sequences: Overview and dashboard

Editing Sequences in Gem

Holiday settings for Sequences

Custom tokens

Sequences overview

Outreach content best practices

Sharing Sequences

Email deliverability best practices

Premium email finding: Automatically send Sequence when email is returned

Editing Sequences

Creating outreach Sequences in Gem

Blank candidate token fallbacks

Sequence not showing up in the Gem Chrome extension

Sending email Sequences in Gem guide

Day of week token not populating

Creating Sequences

Attaching Gem Sequences to ATS jobs

Using custom tokens for personalized outreach

Sending emails on behalf of (SOBO) guide

Personalization best practices

Nurture Sequences

Sequencing best practices

Sending email Sequences in Gem

Sending email on behalf of (SOBO)

Using different senders per stage

Gem Scheduling: Customize company branding

Getting started: Gem ATS permissions

Gem Scheduling: Configure a job for scheduling

Gem ATS: Custom demographic survey

CRM overview

Gem Scheduling: Available tokens

Gem ATS data export schema

Gem Scheduling: Access permissions

Gem ATS: Overview

Gem Scheduling: The Gem Scheduling Chrome extension

Gem Scheduling: Email templates

Gem ATS: Referrals

Gem Scheduling overview videos

Your custom field tokens

Gem Scheduling: Self-scheduling links not showing full availability

Account linking for agencies

Gem data export format/schema

Automated daily data exports

Gem Scheduling: Initial setup

Sourcing getting started guide

Adding a Candidate to Gem from sourcing sites

Sourcing and messaging prospects using Gem: Best practices

Adding a candidate to Gem without a LinkedIn profile

Sourcing with Gem on Indeed

Gem Academy courses for recruiters

Adding candidates to Gem from the Chrome extension

(Internal) Support: Customer layoffs guide

(Internal) Support: Sales conversation hand-offs (to/from)

(Internal) One-click candidate data export

(Internal) Full data export process for churning customers

(Internal) Enabling SMS for a Gem team (for TSEs or Engineers)

(Internal) Who oversees our Pendo account and where do I go if I have questions?

(Internal) Reset and grant Gem Extension Permissions

(Internal) Audit logs

(Internal) Support: General error message debugging guide

Talent Compass: Set up custom Greenhouse demographic data surveys for dashboards and Pipeline Analytics

Talent Marketing: How to build and design a landing page on Gem

Talent Marketing: Events module

Gem Pages

Gem integrations: Splash

Talent Marketing: How to build a talent community

Verifying DNS records for Gem campaigns

Campaigns: Create branded emails

Talent Pipeline: Status and SLA indicators

Talent Pipeline: Overview

Talent Pipeline: Weekly email export

Talent Pipeline: Active vs. consolidated views

Using Talent Pipeline

Gem integrations: Workday