There are two possible reasons this is happening.
Your candidate doesn’t have an email address
If your candidate doesn’t have an email address, we don’t let you add them to a sequence with email stages.
Either add an email address to the candidate, or create a sequence with only InMail stages.
You didn’t save your sequence
To prevent your sequence dropdown from being too cluttered, we don’t include sequences that you didn’t save. You can see if a sequence wasn’t saved if it has a “Draft” Status.
To save your sequence, click on it - press “Next: Review and Configure” in the bottom right corner:
And then press “Save” in the bottom right corner:
Refresh the page
If neither of these are the case, try refreshing the page. If the issue persists, contact support@gem.com or chat with us.
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.
- Your candidate doesn’t have an email address
- You didn’t save your sequence
- Refresh the page