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Sometimes, PDF downloads stop working on public LinkedIn profiles.
To verify if this is a problem with LinkedIn or Gem, check your downloads folder to see whether the PDF Resume was downloaded or not.
- If the PDF isn’t in your downloads folder, it means LinkedIn is having issues with downloading the PDF. Please contact LinkedIn Support.
- If the PDF is in your downloads folder, but the Gem extension doesn’t expand, Gem may have an issue. Please contact support@gem.com.
Unfortunately, when LinkedIn breaks PDF downloads, they often break for a few days at a time.
In the past when this has happened, downloads on recruiter profiles still work. We recommend switching to your Recruiter account until LinkedIn fixes this issue.
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.