FAQ

Frequently Asked Questions

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22 articles in this collection
Written by Gabriella Spallone, Adam, Sarah Koo and 1 other

Domain & Email Address Changes

What to do if you are changing your domain or email address.

Written by Brian Huynh
Updated over a week ago

Advanced Topics, and Tips

This collection covers more advanced features and functionality.

Written by Adam
Updated over a week ago

Gem Extension: Supported Websites

Which websites can I use the Gem extension on?

Written by Brian Huynh
Updated over a week ago

How do I add a Candidate to a second Sequence in Gem?

Written by Gabriella Spallone
Updated over a week ago

Gem for Teams FAQ

Written by Gabriella Spallone
Updated over a week ago

Editing Sequences

How to edit your sequences.

Written by Brian Huynh
Updated over a week ago

Deleting or Removing Prospects

How do I delete/remove someone from Gem?

Written by Brian Huynh
Updated over a week ago

How do I manually log touchpoints in Gem?

Written by Gabriella Spallone
Updated over a week ago

Gmail: How many recipients can I send Email Sequences to?

Written by Gabriella Spallone
Updated over a week ago

Gem Pricing

How much does does the Gem platform cost?

Written by Gabriella Spallone
Updated over a week ago

I love Gem, how can I spread the word?

Written by Gabriella Spallone
Updated over a week ago

Is Gem available on mobile devices?

Written by Gabriella Spallone
Updated over a week ago

Your Custom Field Tokens

What are your custom field tokens?

Written by Gabriella Spallone
Updated over a week ago

What browsers does Gem support?

Written by Gabriella Spallone
Updated over a week ago

What happens when an email sequence to a candidate bounces?

Written by Gabriella Spallone
Updated over a week ago

Blank Candidate Token Fallbacks

What should I do if a Candidate Token is blank?

Written by Brian Huynh
Updated over a week ago

When does the week begin for Stats?

Written by Gabriella Spallone
Updated over a week ago

Terms & Policies

Gem 2021 Observed Holidays

All Gem operations, including Support, are closed on these days.

Written by Brian Huynh
Updated over a week ago

GDPR

Written by Gabriella Spallone
Updated over a week ago

Privacy Policy

Gem's Privacy Policy

Written by Gabriella Spallone
Updated over a week ago

Diversity

DEI Gender in Gem

Track the diversity of your pipeline by gender

Written by Gabriella Spallone
Updated over a week ago

DEI Race/Ethnicity in Gem

Track the diversity of your pipeline by race/ethnicity

Written by Sarah Koo
Updated over a week ago