FAQ

Domain & Email Address Changes

What to do if you are changing your domain or email address.

Written by Brian Huynh
Updated this week

Advanced Topics, and Tips

This collection covers more advanced features and functionality.

Written by Adam
Updated over a week ago

Gem Extension: Supported Websites

Which websites can I use the Gem extension on?

Written by Brian Huynh
Updated over a week ago

How do I add a Candidate to a second Sequence in Gem?

Written by Gabriella Spallone
Updated over a week ago

Gem for Teams FAQ

Written by Gabriella Spallone
Updated over a week ago

Editing Sequences

How to edit your sequences.

Written by Brian Huynh
Updated this week

Deleting or Removing Prospects

How do I delete/remove someone from Gem?

Written by Brian Huynh
Updated over a week ago

How do I manually log touchpoints in Gem?

Written by Gabriella Spallone
Updated over a week ago

Gmail: How many recipients can I send Email Sequences to?

Written by Gabriella Spallone
Updated over a week ago

Gem Pricing

How much does does the Gem platform cost?

Written by Gabriella Spallone
Updated over a week ago

I love Gem, how can I spread the word?

Written by Gabriella Spallone
Updated over a week ago

Is Gem available on mobile devices?

Written by Gabriella Spallone
Updated over a week ago

Your Custom Field Tokens

What are your custom field tokens?

Written by Gabriella Spallone
Updated over a week ago

What browsers does Gem support?

Written by Gabriella Spallone
Updated over a week ago

What happens when an email sequence to a candidate bounces?

Written by Gabriella Spallone
Updated over a week ago

Blank Candidate Token Fallbacks

What should I do if a Candidate Token is blank?

Written by Brian Huynh
Updated over a week ago

When does the week begin for Stats?

Written by Gabriella Spallone
Updated over a week ago

Gem 2021 Observed Holidays

All Gem operations, including Support, are closed on these days.

Written by Brian Huynh
Updated over a week ago

GDPR

Gem and GDPR

Written by Gabriella Spallone
Updated over a week ago

Privacy Policy

Gem's Privacy Policy

Written by Gabriella Spallone
Updated over a week ago

DEI Gender in Gem

Track the diversity of your pipeline by gender

Written by Gabriella Spallone
Updated over a week ago

DEI Race/Ethnicity in Gem

Track the diversity of your pipeline by race/ethnicity

Written by Katarina Makmuri
Updated over a week ago