FAQ

Frequently Asked Questions

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22 articles in this collection
Written by Adam, Sarah Koo, and Brian Huynh

Domain & Email Address Changes

What to do if you are changing your domain or email address.
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Written by Brian Huynh
Updated over a week ago

Advanced Topics, and Tips

This collection covers more advanced features and functionality.
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Written by Adam
Updated over a week ago

Gem Extension: Supported Websites

Which websites can I use the Gem extension on?
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Written by Brian Huynh
Updated over a week ago

How do I add a Candidate to a second Sequence in Gem?

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Written by Adam
Updated over a week ago

Gem for Teams FAQ

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Written by Adam
Updated over a week ago

Editing Sequences

How to edit your sequences.
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Written by Brian Huynh
Updated over a week ago

Deleting or Removing Prospects

How do I delete/remove someone from Gem?
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Written by Brian Huynh
Updated over a week ago

How do I manually log touchpoints in Gem?

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Written by Adam
Updated over a week ago

Gmail: How many recipients can I send Email Sequences to?

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Written by Adam
Updated over a week ago

Gem Pricing

How much does does the Gem platform cost?
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Written by Adam
Updated over a week ago

I love Gem, how can I spread the word?

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Written by Adam
Updated over a week ago

Is Gem available on mobile devices?

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Written by Adam
Updated over a week ago

Your Custom Field Tokens

What are your custom field tokens?
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Written by Adam
Updated over a week ago

What browsers does Gem support?

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Written by Adam
Updated over a week ago

What happens when an email sequence to a candidate bounces?

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Written by Adam
Updated over a week ago

Blank Candidate Token Fallbacks

What should I do if a Candidate Token is blank?
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Written by Brian Huynh
Updated over a week ago

When does the week begin for Stats?

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Written by Adam
Updated over a week ago