Table of Contents:

Overview

Gem Messages allows you to see and manage replies sent by candidates if you’ve sent them a one-off text message or text message Sequence, all in one place.

Setup

To use Messages:

  1. Your team needs to have Text Messaging enabled. Please contact your Gem Account Executive or Customer Success Manager if you would like to get access to this feature.

  2. A Gem Admin on your team needs to enable text messaging for your individual user account from their Manage Team dashboard.

Sending Messages

  1. Click Messages while logged into Gem or go to gem.com/messages.

  2. Select the conversation that you would like to reply to on the left side of the page.

  3. Type in your response at the bottom of the conversation window.

  4. Once finished, click “Send” to send your message out.

Other Features

  • Timestamps - Hover over a message box to see the time it was sent/received.

  • From the menu:

    • View candidate profile - Opens a new browser tab and loads the candidate’s Gem profile.

    • View on LinkedIn - Opens a new browser tab and loads the candidate’s LinkedIn profile.

Known Limitations

  • Texting rich media (photos, PDFs, etc.) is not supported.

  • Calling virtual phone numbers is not supported, but you can text virtual phone numbers.

Coming Soon

  • Richer statuses for Inbox list items (ex. Differentiation between read, unread, and new messages).

  • Improved message notification capabilities (ex. In-product or web browser notifications).

  • Showing more Gem details about the candidate (ex. Projects or jobs they are in).

Have any questions about Messages or issues using it? Please let us know by chatting in with us or email support@gem.com for assistance.

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