Table of Contents:

Overview

Our Campaigns feature allows you to create branded, content-forward messages to send to mailing lists. We’ve designed this feature to cater to talent marketing and employer branding needs so that you can create and send curated email campaigns to your audience.

Note: Campaigns are different from Sequences, which are used for highly-personalized outreach to candidates when you are trying to fill an open role. Click here to learn more about Sequences.

Use Cases

Here are just a few things you can do with Campaigns:

  • Nurture and send information about your company to passive candidates

  • Send content regularly to those who are in your talent community

  • Broadcast and follow up with those who have attended a recruiting event

  • Reach out to referrals

Setup

Currently, Gem’s Branded Campaigns will require the assistance of your helpdesk or IT team to configure as part of a one-time setup process.

  1. To gain access to Gem’s Branded Campaigns, contact your Gem Customer Success Manager and provide the subdomain you would like to use for sending Campaigns. (We recommend recruiting.example.com. For example: recruiting.gem.com for the Gem team.)

  2. After reviewing your subdomain, we will provide you with TXT, MX, and CNAME records that your helpdesk/IT team will need to set up on your company’s DNS provider.

  3. Once your team has set up the records, we will enable the Campaigns feature for your team.

Using Campaigns

Notes:

  • To prevent getting your messages marked as spam, we recommend warming up your subdomain for email sending. To do this, start with a small campaign (ex. 100 recipients or less) before sending out larger ones.

  • If a recipient unsubscribes to your campaign, it only applies to the Campaigns feature. Sequences are not affected.

  1. Have a Gem Project ready that will be the audience for your campaign. Learn more about Projects and how to create them here.

  2. Go to your Campaigns page.

  3. Click “New Campaign” in the top-right corner of the page.

  4. Fill in the required fields on the resulting menu. “One-off” messages are sent to the list of recipients at the specified day and time, whereas “Continuous” messages will be sent to all who are added to the projects associated with the recipient list going forward, until the campaign is stopped.

Once you create your Campaign, these features will be available:

(A) Campaign summary stats - See stats about your campaign, such as number of recipients, how many messages were sent, open rate, etc.

(B) Edit - Update your Campaign’s internal name, external email subject line, and other high-level details.

(C) Design - Design your campaign using our in-app, drag-and-drop editor. Use the menus on the right side of the page for “Content,” “Blocks,” and “Body” to customize your message content, layout, call-to-actions, and overall style.

(D) Review and launch - See a summary of your campaign’s audience and final confirmation before setting the campaign live.

(E) Audience rules - Select the Gem Projects you’d like your campaign to be sent out to.

(F) Campaign summary table - See your recipients and their Campaign stats. You can use the search bar to look for a specific recipient and the Columns button to organize the table.

Have any questions about Campaigns? Please let us know by chatting in with our team or emailing support@gem.com.

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