Table of Contents

Summary

Users can be added to Gem in the following ways:

  1. They can go directly to gem.com and log in with their work email address.

  2. A Gem Admin can invite them from the Manage Team settings dashboard.

  3. A current Gem user can request a Review of a candidate from another team member who does not have a Gem account yet.

Instructions

Method 1: Signing in from gem.com

  1. Go to the Gem website: https://gem.com

  2. Click the "Login" button.

  3. Sign in with work email address. (Email domain must match your team's domain in order for them to be added to your Gem instance.)

  4. Follow the on-screen directions to set up the account and complete the new user onboarding tutorial.

Method 2: Invitation by Gem Admin

  1. Gem Admin: Go to your Manage Team settings dashboard.

  2. Under Team members click Invite User to Gem.

  3. Input their email address. (Email domain must match your team's domain in order for them to be added to your Gem instance.)

  4. They will be sent an email with steps on how to sign up.

  5. Follow the on-screen directions to set up the account and complete the new user onboarding tutorial.

Method 3: A non-Gem user received a Review request

  1. From the Review request email, click on the provided link to open Gem.

  2. Sign in with work email address. (Email domain must match your team's domain in order for them to be added to your Gem instance.)

  3. Team members who create an account through a Review request will skip the standard new user onboarding flow and will not be required to add the Gem extension to Chrome.

Things to note

  • Team Whitelisting - If your team has Team Whitelisting enabled (turned on by the Gem Team), new users will not be able to sign in until a Gem Admin has added the individual's email address to your team's whitelist. The whitelist can be updated/edited by Admins from the Manage Team settings dashboard.

  • User Access - By default, new users will be added to Gem with Standard access. After they create an account, Gem Admins can edit their access level from the Manage Team settings dashboard. Alternatively, Gem Admins can change the default access that new users who sign up will have in advance from the Manage Team settings dashboard. More info on User Access levels can be found here.

  • SSO (single sign-on) - By default, Gem will use either Google or Microsoft OAuth to sign users in. If your team uses an identity provider (ex. Okta or OneLogin) to log into apps, users can still sign into Gem via the default Google or Microsoft login flow, but going through your identity provider instead will take some additional steps to configure. Gem also supports JIT (just in time) provisioning to help new users get signed in, as well. Please contact your team's Customer Success Manager to set this up.

Need help adding a user? Feel free to reach out to the Gem team by emailing us directly at support@gem.com or press "Chat with Us" in the Gem home page.

Did this answer your question?