In order to continue sending sequences on behalf of someone outside of your organization, you’ll need to follow these instructions to link all your external Gem accounts to your primary account. 

Here’s an example: Lucy works at, but is a contracting sourcer for Lucy needs to take the following steps in order to be able to use SOBO. 

  1. From the primary Gem account (, Lucy clicks on her profile picture and then on “link another email “

  1. She enters the email address that she wants to send on behalf of - the one she uses while working for one of her clients, Acme (

  2. That address ( will receive an email, asking her to confirm the account linking. 

  3. Once this is done, she’ll be able to continue to send sequences from her “” email address, or request access to SOBO from other team members with an email address. 

Have additional questions about sending sequences as someone else? Feel free to reach out to the Gem team by emailing us directly at or press "Chat with Us" in the Gem home page.

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