Occasionally, you may come across a situation where you need to remove a prospect from Gem, usually at their request. To complete this, you can click the More button at the bottom of the Gem extension/sidebar.
Depending on the request, the following options are available:
- Unsubscribe team-wide - Prevents anyone on the team from sending a sequence to the prospect, but keeps them in your team's Gem instance.
- Remove from Gem - Deletes the prospect in Gem. All historical outreach and activity data are also deleted.
- Remove and Block - Removes prospect from Gem for everyone on the team and adds the prospect to a blacklist, which prevents them from being sourced again by members of your team.
When possible, we recommend that teams use Unsubscribe team-wide and to avoid using either of the two Remove options since the prospect's historical outreach and activity data will be deleted, as well.